ABOUT MOSS:
Moss New York is a private members club in Midtown Manhattan dedicated to intelligent leisure and physical culture, blending cultural programming, social connection, and well-being across five floors. Within Moss, Bedrock serves as the club's state-of-the-art fitness and wellness destination. Spanning two levels and offering premium gym facilities, aquatics, spa, and recovery experiences. Together, Moss and Bedrock create a holistic environment where members can move, restore, and connect in a refined, community-focused setting.
As a Membership Associate, you will serve as a key representative of Moss—acting as the first point of contact for members, prospective members, and partners. This fully in-person role begins with a Studio-based assignment supporting hospitality, events, and communications, and transitions to broader responsibilities across the permanent club in fall 2025.
You will work cross-functionally to support daily operations, CRM systems, community engagement, and membership experience. The ideal candidate is polished, proactive, and detail-oriented, with strong interpersonal skills and the ability to thrive in a fast-paced, guest-facing environment.
COMPENSATION:
The hourly wage for this position is
$28.00 – $33.00 per hour, depending on experience.
CLASSIFICATION:
This is a
non-exempt, hourly position. In accordance with the Fair Labor Standards Act (FLSA), you are eligible for overtime pay at one and a half times your regular rate for all hours worked over 40 in a single workweek.
KEY RESPONSIBILITIES:
- Maintain a consistent presence at assigned levels of the club and provide additional support across all areas as needed to ensure seamless service.
- Take ownership of assigned service zones during shifts and communicate cross-functionally with management and team leads to resolve member needs and ensure a cohesive club experience.
- Check in members and guests, process financial transactions, and manage front-of-house duties.
- Support onboarding, engagement, and communication with members and applicants.
- Maintain CRM records and track all touchpoints.
- Update membership statuses and ensure notes are accurate and complete.
- Share relevant insights and data with cross-functional teams to enhance strategy and operations.
- Provide operational support for tours, activations, and special events.
- Support Membership Sales with CRM maintenance, onboarding coordination, and pipeline tracking.
- Participate in prospect calls, walkthroughs, and onboarding meetings as required.
- Work all scheduled shifts including early mornings, evenings, weekends, and holidays as operationally needed.
- If scheduled for concierge, reservations, or retail-related shifts, continuously learn and retain product knowledge, services, and offerings to provide accurate and informed support.
Cross-Department Collaboration & Projects
- Liaise with Spa, Events, F&B, Concierge, and other internal departments.
- Support department and club-wide projects as needed.
QUALIFICATIONS:
- Background in hospitality, guest services, or membership-driven environments preferred
- Strong communication skills and confidence in client-facing settings
- Comfort with digital systems and a willingness to learn CRM platforms
- High level of attention to detail, organization, and discretion
- Flexible and adaptable, with strong availability and commitment to in-person work
- Collaborative, thoughtful, and energized by a fast-paced environment
QREQUIRED SKILLS:
- Ability to build effective relationships and communicate across a variety of nuanced relationship dynamics, adapting to diverse audiences.
- Exceptional & eloquent interpersonal and communication skills, both written and verbal.
- Strong sales and marketing acumen with a member-focused approach.
- Ability to operate with grace under pressure.
- Discretion, sound judgment, and comfort operating in a high-accountability, high-touch environment.
EMPLOYEE BENEFITS:
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Pre-Tax Commuter benefits
- Disability insurance
OPPORTUNITIES FOR ALL:
Moss is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
