Head of Field Operations

Head of Field Operations
Hybrid
$250,000 to $300,000 + 30% bonus + LTI/Equity

A fast-growing Food Chain restaurant is expanding and looking to hire a New Head of Field Operations to report directly to the CEO and help drive the business to its next stage of growth across the US. The role will oversee a team of 3 senior region heads, along with multiple indirect reports, and a total team of approx. 700 field staff. The position plays a critical and high-impact role in shaping every aspect of the customer and team experience across all locations, from financial performance, team development, to the successful launch of new markets.

Key Responsibilities:

Lead, coach and mentor a team of approx. 3-4 senior direct reports
Collaborate with Field Leaders ensuring consistent execution of brand standards and financial success
Drive KPIs and maximum performance for employee engagement, guest satisfaction, and financial performance through hands-on leadership and strategic oversight
Partner with Real Estate and Development teams to evaluate and execute expansion opportunities in new and existing markets
Lead innovation around restaurant formats to support evolving business needs and consumer behaviors
Align with Finance to develop and manage budgets, monitor performance, and ensure the business meets its growth and profitability targets
Build and maintain strong, trusted relationships with key stakeholders, both internally and across the broader restaurant industry

The successful candidate will ideally have:

10+ years of hands-on leadership in restaurant operations
Bachelor's degree (ideally in an analytical subject)
Proven track record of executive progression in best-in-class organizations, with deep expertise in operations, systems design, team development, and food safety best practices
Experienced working with private equity-backed businesses, with confidence presenting to boards and senior stakeholders

Desired Skills and Experience

* 10+ years of hands-on leadership in restaurant operations
* Bachelor's degree (ideally in an analytical subject)
* Proven track record of executive progression in best-in-class organizations, with deep expertise in operations, systems design, team development, and food safety best practices
* Experienced working with private equity-backed businesses, with confidence presenting to boards and senior stakeholders

DSJ Global

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