Location: Pickerington, OH
Job Description
The Surgery Scheduler position is to primarily focus on scheduling podiatric surgery cases for our providers. This individual works closely with patients, providers, and multiple surgery centers and hospitals to provide patients with the best possible surgical experience. They are expected to maintain decorum and professionalism at all times.
Job Essential Functions and Duties:
- Coordinate and schedule surgeries and post-operative appointments, according to the provider and hospital guidelines set forth.
- Complete and route all necessary paperwork as required to meet provider and facility requirements.
- Obtain pre-authorization and pre-determinations for surgeries, as needed. Monitor statuses closely.
- Notify patients of their insurance benefits for the recommended surgery.
- Obtain pre-operative testing and/or surgical clearances as ordered by provider in a timely manner.
- Order equipment from vendors that is not carried by the facility.
- Follow all protocols and procedures.
- Follow up on missing or inaccurate information.
- Collect payment for surgery from patient when applicable.
- Receive and/or relay messages to patient, clinical staff, or provider. Document communications appropriately.
Interpersonal Skills and Competence:
- Be a good listener
- Have proper phone etiquette
- Maintain confidentiality
- Excellent customer service skills
- Demonstrates the ability to work in a fast-paced environment
- Strong attention to detail and problem solving skills
- Great personality and dependability
- Must approach tasks with a sense of urgency
- Must be able to handle multiple tasks at once
Minimum Qualifications
- High school diploma or equivalent required.
- Previous experience in a healthcare setting required.
- 1+ years of surgery scheduling or related experience recommended.
- Must be proficient in computers and able to type.
