Head of Operations

Summary

We are seeking an executive-level leader to direct all operational functions for a globally-recognized financial services firm. This position will be responsible for overseeing a diverse portfolio of services, including corporate real estate, facilities management, catering, physical security, procurement, and business travel. The ideal candidate will be a hands-on, meticulous professional who can drive strategic excellence and deliver a superior service experience, setting a high standard for quality and execution across the company. The goal of this role is to elevate the firm's physical and logistical support systems to enhance employee productivity and foster a dynamic, high-performance workplace.

What You Will Do

Create and implement a forward-looking strategy for all operational services on a global scale.
Ensure operational rigor by establishing and enforcing strict vendor and process management protocols.
Empower and mentor large, cross-functional teams of employees and contractors to proactively create an environment that meets the needs of our staff.
Oversee daily operations to ensure seamless function, while continuously identifying and implementing improvements.
Demonstrate sound fiscal and administrative discipline, making prudent decisions that reflect the company's distinct values and ethos.

Qualifications

A minimum of 10 years of progressive leadership experience in a similar operational capacity, with expertise in facilities, vendor relations, and space planning.
Proven experience in managing large teams of 120+ people, including both in-house personnel and external contractors.
Exceptional analytical abilities and a demonstrated capacity to articulate complex topics clearly, both orally and in writing.
A strong record of success in operations, finance, or general management.
A candidate who is empathetic, detail-oriented, and takes a proactive, problem-solving approach to innovation and anticipating staff needs.

Compensation and Benefits The projected annual salary for this executive role is between $335,000 and $388,000. The total compensation package is highly competitive and includes a guaranteed first-year bonus, as well as comprehensive benefits such as health coverage, retirement plan matching

Randstad

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Head of Operations