Job title: Virtual Care Coordinator
Job location: New York, NY 10017
Shift: Day/Evening/Night
Pay: $25-$29/hr
Contract: 3-month possible extension
Experience Requirements (3+ Years)
- Direct patient care.
- Telehealth policies, workflows, protocols, and program development.
- Quality, outcomes, and data collection.
- Telehealth technology, remote monitoring, EMR, and telepresence.
- Identifying patient safety risks and changes in clinical status.
- Communicating telehealth concepts; understanding language, culture, disability needs.
Education
- Associate or Bachelor's in a health-related field (preferred).
Summary
- Supports virtual patient care, remote monitoring, and telemedicine services.
- Collaborates on telehealth program development, training, workflows, and quality/safety initiatives.
- Communicates with clinical teams, patients, Digital Tech Partners, engineering, and vendors.
Key Duties
- Perform quality assurance, peer reviews, and recommend improvements.
- Meet monthly with leadership on Virtual Hospital Program metrics and workflow updates.
- Lead case reviews and monitor outcomes; triage/assign virtual monitoring cases.
- Develop and implement telehealth policies, workflows, and maintain operational databases.
- Identify trends and support corrective action plans.
- Train new staff on telehealth workflows and platform use.
- Act as liaison for telehealth platform/software issues.
- Analyze real-time data for virtual care eligibility and coordinate transitions.
- Provide real-time technical support (“White Glove Service”).
- Continuous patient observation for safety, early-warning clinical monitoring, and reporting.
- Document behavior/interventions; suggest discharge from remote monitoring when appropriate.
- Monitor Epic telehealth orders/visits and ensure sessions run smoothly.
- Follow HIPAA, escalate safety/equipment issues, maintain accurate records.
- Submit shift reports; attend meetings; maintain attendance and a safe environment.
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.
