Patient Experience Representative

myLaurel® • Full-time • New York, NY, US • 1d ago

Patient Experience Representative – Remote ($21/hour)

$21/hour | Fully Remote | Full-Time

About MyLaurel

myLaurel is the leader in home-based acute care, providing hospital-level treatment directly in patients’ homes. Our programs — Rapid Advanced Care, Acute Care at Home, and Recovery at Home — help frail, elderly, and complex patients avoid unnecessary ER visits, hospital stays, and post-acute complications.

We combine telehealth physicians, in-home paramedics, and RN care managers to create a safer, more compassionate alternative to traditional care — dramatically improving patient and caregiver experiences.

The Role

As a Patient Experience Representative, you’ll be one of the first voices our patients hear. You’ll guide patients and caregivers through scheduling, support, and follow-up — delivering exceptional patient experiences with empathy and professionalism.

Pay: $21/hour

Type: Full-Time | Remote

Shift: Mon/Tues/Fri/Sat/Sun: 1130am to 8pm EST

What You’ll Do

Handle inbound and outbound calls to schedule health visits and provide patient support.
Educate patients and caregivers on program benefits and answer questions.
Conduct reminder calls and assist with after-care requests (equipment, pharmacy, documentation).
Accurately document each interaction in myLaurel’s referral system.
Collaborate with clinical teams to ensure smooth care coordination.

What We’re Looking For

12 months of call center or phone-based customer service experience.
Experience in healthcare, telehealth, or medical scheduling preferred.
Excellent communication, active listening, and multitasking skills.
Comfortable navigating multiple systems and data entry while on calls.
High school diploma or GED required.
Reliable high-speed internet (20 Mbps down / 5 Mbps up) and a private workspace.

Benefits & Perks