Front Desk Administrative Assistant
Location: New York, NY 10019
Compensation: $50,000 - $70,000 per year (commensurate with experience)
Schedule: Full-Time (On-site, Monday–Friday 9:00a-5:00p)
FlexStaff is seeking an Administrative Assistant with healthcare or medical office experience for our client, a leading medical and research center in Manhattan. This position will support their outpatient medical practice, be the first point of contact for patients and play a critical role in creating a welcoming and professional environment. This position includes front desk responsibilities as well as administrative coordination. The ideal candidate will have outstanding customer service skills, excellent attention to detail, and the ability to manage sensitive information with compassion and discretion.
Responsibilities:
- Greet and check in/outpatients at the front desk, managing a positive and professional first impression
- Answer and screen incoming calls; assist patients in person, via phone, or email with empathy and clarity
- Schedule appointments across departments and manage patient flow efficiently
- Perform administrative tasks including accurate record-keeping and interdepartmental coordination
- Maintain confidentiality and compassion when handling sensitive medical information
- Foster cooperative and respectful relationships with physicians, nurses, and other clinical staff
- Help maintain a calm, patient-centered environment
- Perform other administrative duties as assigned
Qualifications:
- High school diploma or GED required, associate’s degree or higher preferred
- Prior experience in a fast-paced customer service role (healthcare setting a plus)
- Proficiency in Microsoft Office and Google Suite
- Exceptional interpersonal and communication skills
- Compassionate and patient-focused mindset
- Strong organizational skills and attention to detail
- Ability to take initiative and manage multiple tasks effectively
- Professional demeanor and strong sense of discretion
- Team player who thrives in a collaborative clinical environment
Benefits:
- Affordable health and dental insurance with employee premiums as low as $1.00 per paycheck
- Employer-funded health reimbursement accounts for medical, dental and vision
- 401(k) plan with a discretionary employer match (historically 8%)
- Company paid life insurance, short-term and long-term disability insurance
- Generous paid time off, plus the added benefit of summer Fridays
- Six months of paid maternity leave
- Childcare expense reimbursement program
- Student loan repayment program
- Housing assistance program
