We are seeking a detail-oriented and organized Appointment Scheduler to join our team. The Appointment Scheduler will be responsible for coordinating, scheduling, and confirming appointments with clients, patients, or internal staff. This role requires excellent communication skills, strong time-management abilities, and a customer-focused mindset to ensure a smooth scheduling process.
Key Responsibilities:
- Answer inbound calls, emails, or messages to schedule, reschedule, and cancel appointments.
- Proactively reach out to clients/patients/customers to confirm upcoming appointments.
- Coordinate schedules between staff, departments, and clients to avoid conflicts.
- Input and maintain accurate appointment details into scheduling systems or software.
- Monitor calendars and ensure availability is up to date.
- Provide reminders via phone, text, or email to reduce no-shows.
- Assist clients/patients with inquiries regarding appointments, services, or office procedures.
- Work with management to optimize scheduling practices and improve efficiency.
- Handle urgent or last-minute scheduling changes professionally and effectively.
- Maintain confidentiality of client and company information in accordance with policies.
Qualifications & Skills:
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Previous experience in scheduling, administrative support, call center, or customer service is an advantage.
- Proficiency in scheduling software, Microsoft Office Suite, or CRM tools.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to multitask and prioritize.
- Customer-service oriented with patience and professionalism.
- Ability to work independently and in a team environment.
- Strong problem-solving skills and attention to detail.
Benefits:
- Competitive salary
- Health insurance (medical, dental, vision)
- Paid time off (vacation, sick days, holidays)
- Retirement plan (e.g., 401k)
- Professional development opportunities
- Remote work options (if applicable)
