About Triad Home Health Services
At
Triad, we believe that exceptional care begins with exceptional people. We are a patient-centered home health agency dedicated to improving outcomes by delivering personalized, compassionate, and proactive care services in the comfort of our clients' homes or community settings. Our team is driven by a customer-centric approach, supported by innovation, and united by a commitment to excellence in every interaction.
Your Role: Office & Intake Support Specialist
As the first point of contact for patients, families, and referral sources, you’ll play a vital role in ensuring a smooth and welcoming transition into our care. You’ll support our clinical and administrative teams by streamlining processes, managing communications, addressing referrals, and helping us deliver care that truly makes a difference.
Key Responsibilities
- Be the welcoming face and voice of Triad—field calls and greet visitors with warmth and professionalism.
- Manage relationships with clients, families, staff, and referral sources.
- Verify schedules, review, and process referrals.
- Coordinate with healthcare professionals
- Document cancellations, missed visits, and coordinate with clinical teams to ensure continuity of care.
- Collaborate with leadership to meet patient needs.
- Perform general office tasks, filing, and cross-train on back-office functions.
- Support a culture of excellence, compassion, and accountability.
What We’re Looking For
- 1+ year experience in administrative support, billing, or scheduling.
- Strong communication skills—both written and verbal.
- Proficiency in Microsoft Word, Excel, email, and web-based tools.
- Self-starter with the ability to work independently and multitask.
- Valid driver’s license and reliable attendance.
- Experience in home healthcare administration preferred.
- Familiarity with Medicare, Medicaid, and Department of Aging regulations is a plus.
- High school diploma required; some college education a plus.
Why Join Triad?
- Be part of a team that values commitment, compassion, caring, integrity, and excellence.
- Make a real impact in the lives of patients and families.
- Work in a supportive environment that fosters growth and collaboration.
- Help shape the future of home health care in your community.
