Overview:
Job Summary: Performs clerical/scheduling activities that facilitate Agency operations. These activities include coordination of employee schedules with client wants/needs, processing intake information, and communication with referral sources.
Responsibilities:
Job Duties:
Maintains schedule for services requested and provided to agency clients.
Assures that cases are filled within established time
Completes documentation per Agency
Provides appropriate notification of schedule to employee, client, family, case manager, and others as
Monitors overtime and mileage records of
Responds to emergency calls and arranges schedule
Provides direction to direct care employees and communicates with supervisors as needed to assure safe and effective coverage of client
Assigns Agency staff to clients. Sends out care plan and follows up on service
Assures employees receive complete and accurate directions and information about client needs.
Reports any scheduling changes and/or client concerns to Notifies client of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and client concerns.
Participates in the evaluation and performance review of field staff including discipline and
Verifies time records with
Follows up with employee on scheduling problems encountered by the on-call
Participates in determining hiring
Minimizes substitution of employees and maximizes permanent
Maintains adequate numbers of available on-call
Notifies Supervisor/Human Resource Department of staff
Meets with HR and Agency Manager to anticipate needed coverage (new clients’ increased needs).
Maintains confidentiality in all aspects of the
Respects the confidentiality of information in client and employee
Shares information in accordance with Agency
Protects documents in a manner that prevents unauthorized
Performs job in compliance with Agency policies and procedures as well as community and professional
Assures compliance with applicable state, federal, CHAP, and Joint Commission
Attends meetings and educational programs as
Accepts responsibility for personal and professional
Participates in the Agency’s ongoing quality improvement
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned
Qualifications:
Attendance Requirements:
Must be able to work nights and weekends as required
Must be available, and on-time for scheduled work shifts
Educational Requirements:
High school graduate; advanced education
Experience:
Current staffing experience, preferably staffing for a temporary Agency or in-home
Knowledge of medical terminology or a general medical background
Credential/Licensure Required:
Licensed driver with automobile insured in accordance with state and/or Agency requirement sand in good repair. Good driving
Special Conditions of Employment:
Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific position
Job Skill Requirements:
Demonstrates strong verbal, written and interpersonal communication skills.
Computer literate or willing to be trained on a personal
Speaks, reads, writes, and comprehends
Demonstrates time management, organizational skills, and ability to function with minimal
Behavioral Traits Required:
Cooperation: Must work harmoniously and effectively with fellow employees, supervisors and others you are in contact with
Initiative: Must work within supervision guidelines and assume additional responsibilities
Flexibility: Must be willing to work variable work schedules, assist others as requested and available, and be willing to perform all assigned work
Adaptability: Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences
Involvement: Must enjoy the demands of the job and work with interest and enthusiasm
Customer Service: Must provide appropriate customer service (for Kinney customers, fellow employees and business partners), listen attentively to their needs and respond appropriately
Safety: Must take care of equipment and employ good safety habits
Leadership: Must gain acceptance of ideas and accomplish goals through subordinates, peers and teams
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