Be the Primary Point of Contact for Our Value Customers
About Us
Schroeder & Tremayne is a Family-owned, consumer products company. We create innovative solutions to everyday dilemmas! We design, develop, market and distribute our products directly to consumers via social commerce platforms as well as to some of the largest retailers around the world. Our product collections center around home & housewares, impulse items, pet, health & beauty and automotive appearance accessories. Our brands are: S&T Inc and VIKING Car Care. With a passion for excellence and a dedication to continuous improvement, we pride ourselves on creating positive, memorable experiences for everyone who engages with our organization. As we continue to grow and expand our operations, we are looking for talented individuals to join our team and help us set new standards in customer care.
About the Role
We are seeking a Customer Service Specialist to serve as the primary contact for customers interacting directly with our company. In this pivotal role, you will be the face and voice of our brand, responsible for addressing inquiries, resolving concerns, and ensuring that every customer interaction is handled with professionalism, empathy, and efficiency.
Responsibilities
- Serve as the first point of contact for customers via phone, email, live chat, and in-person interactions.
- Provide accurate, timely information about products, services, policies, and procedures.
- Resolve customer questions, issues, and complaints with a focus on achieving customer satisfaction and loyalty.
- Document and track customer inquiries and interactions using a customer relationship management (CRM) system.
- Collaborate with internal teams such as sales, technical support, and logistics to address customer needs and escalate complex issues when necessary.
- Identify opportunities to enhance the customer experience and recommend improvements to processes and policies.
- Maintain up-to-date knowledge of company offerings, promotions, and industry trends to better assist customers.
- Participate in regular training sessions and team meetings to stay informed and engaged.
- Contribute to a positive, supportive team environment by sharing best practices and offering assistance to colleagues.
Qualifications
- High school diploma or equivalent required; post-secondary education is an asset.
- Minimum of 2 years of experience in a customer service or customer-facing role.
- Exceptional communication skills, both verbal and written, with a strong command of the English language.
- Ability to demonstrate empathy, patience, and active listening in every customer interaction.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using computers, CRM software, and other technology platforms.
- Ability to multitask effectively and manage time in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Team player mindset with a positive attitude and willingness to learn.
- Flexible and adaptable to changing priorities and processes.
Preferred Skills
- Experience in a similar industry or sector.
- Familiarity with customer service metrics and KPIs.
- Demonstrated ability to manage difficult conversations with professionalism and poise.
- Interest in personal and professional growth within the company.
Pay range and compensation package
- Competitive salary and comprehensive benefits package.
- Opportunities for advancement and career development.
- Supportive and inclusive workplace environment.
- Flexible working arrangements, in office Monday – Thursday and WFH on Fridays.
- Company-sponsored lunches monthly.
Equal Opportunity Statement
Our company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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