Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with
Compassion,
Accountability,
Respect,
Excellence and
Service
(CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!
Benefits offered:
Medical, Dental & Vision
Vacation, Sick & Holiday Paid Time Off
Mileage Reimbursement
Employee Assistance Program
Flexible Spending & Health Savings Accounts
Disability, Life and AD&D Insurance
401(K)
Pay range: $52-78K
Schedule/Shift: Full time, Monday-Friday, Day Shift
Responsibilities:
- Provides mentorship/guidance to the Customer Service Specialist team in daily workflow tasks
- Initiate referral by accepting information from referral sources (including the use of multiple electronic referral systems) and completing referral in Homecare Homebase (HCHB) from start to finish
- Assists in coordination of complex referrals to optimize the patient’s smooth transition to home care including, but not limited to, IVs, TPNs, Enteral Feedings
- Responsible for educating the team in the review process of referrals to determine appropriateness for home care including identifying the physician who will provide and sign orders
- Verify clients’ Medicare and/or Medi-Cal number for active status which includes the ability to navigate the MVP system and Medi-Cal database effectively.
- Screen patients to verify client address and telephone number, service needs, insurance, and if applicable, Durable Power of Attorney information.
- Work closely with Insurance Verification Department, Scheduling and Clinicians and follow-up as required
- Handle calls coming in from Marketing, patients, facilities, or physicians immediately as routed through the front-desk. Act as supplemental marketing for launches of new products and services
- Monitoring the intake workflow for all branches and delegating action items to the CRC staff.
- Oversee new hire training, coordinating with the Lead Trainer, providing feedback and supervision as necessary
- Daily touchpoints with the Intake Supervisor.
- Answering and delegating phones calls to an Intake Coordinators phone while they are away from their desk.
- Update and send out the Daily Intake Coverage in the Intake Supervisor’s absence.
- Review KPIs with pods and ensure that coaching is taking place to address any opportunities
- Verify following physician and obtain physician NPI number if necessary
- Monitor and answer the intake Bat Phone if the designated Intake Coordinator is unable to answer.
- Provide support to the Portals team and PODs during callouts and based upon operational need.
- Partnership with key sales and agency leaders as needed on key initiatives or opportunities
- Attend and participate in all scheduled and supplemental meetings
- Attend and participate in training as required
- Positively impact the Mission culture
- Additional duties based upon operational need.
- Weekend coverage as needed.
Qualifications:
- Minimum one (1) years’ experience in Intake required.
- Minimum one (1) year experience using HCHB to perform operations relating to the Home Health and Hospice Business model, required.
- Excellent verbal and written communication skills.
- Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions
- Demonstrated ability to work effectively in a team environment while meeting task deadlines
- Fulltime office based, Mission Valley
See what Mission has to offer! Click Here
At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging.
Equal Opportunity:
We are proud to be an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need.
Accessibility Commitment:
We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs.
Inclusion Efforts:
We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive.
Your Voice Matters:
Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs.
Let Better Growth Come To You!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
