AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
We are seeking an experienced and highly accountable Operations Supervisor to lead a multi-focused remote pharmacy team. This role requires a proactive leader who can manage multiple priorities, maintain full visibility across several specialized workstreams, and ensure consistent performance and compliance. The ideal candidate thrives in a dynamic environment balancing oversight of day-to-day operations with strategic alignment, coaching, and process improvement.
Responsibilities
- Provide leadership and coaching to team leads and their direct reports
- Ensure accountability and productivity across all team functions holding team to high standards of accuracy, productivity, and professionalism
- Maintain full situational awareness across multiple workflows; balance competing priorities and reallocate resources as needed
- Conduct regular check-ins and coaching sessions to reinforce expectations; support development opportunities and ensure engagement among remote staff
- Monitor team performance through KPIs, productivity metrics, and quality audits
- Track and report department performance and ROI to provide leadership with actionable insights on productivity and operational outcomes
- Collaborate with other department leaders to resolve workflow issues, enhance efficiency, and support continuous process improvement
- Develop and manage staffing schedules to maintain adequate coverage, balance workload, and support business needs
- Support leadership in diagnosing performance gaps and implementing strategies to drive sustained improvement across the team
- Manage escalations and resolve complex issues
- Lead with transparency and integrity to foster a culture of accountability and operational excellence
Qualifications
- Strong attention to detail
- Excellent attendance
- Holds self and others to clear, measurable standards
- Demonstrates forward-thinking and strong critical-thinking and problem-solving skills
- Demonstrates strong time management and organizational abilities
- Ability to handle a high-volume workload while maintaining accuracy and composure under pressure
- Excellent verbal and non-verbal communication
- High level understanding of adjudicating claims and overcoming rejections
- Demonstrates ability to multi-task and support various aspects within Operations`
- Ability to provide constructive feedback and hold team members accountable
- Experience in pharmacy operations, healthcare, or similar regulated environment
- 2+ years of people leadership experience in a high-volume or remote setting preferred
Requirements
- Must be 18+ years of age. High school diploma/GED required
- Must be employed, in good standing with ExactCare Pharmacy for at least 6 months
- Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate, required
- Ability to perform in a remote setting that requires sitting at a desk 90% of the time
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.
