AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

Under the direction of the Director or Manager the Customer Service Coordinator will the service gap needed to provide service support to PACE clients and their participants in facilities along with the network pharmacies servicing them. 

Responsibilities

Provides enrollment support for new PACE enrollees.
Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
Provides help desk support to network pharmacies.
Education PACE staff regarding CK and network pharmacy processes for facility participants.
Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
Coordinates and sets up couriers to ensure timely medication delivery.
Makes outgoing calls to ensure the participants have received their delivery.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Qualifications

Possesses high level of integrity
Quality-oriented
Innovative
Steadfast

Education

Required: HS diploma required.
Must be registered or eligible to become registered with the appropriate State Board of Pharmacy.

Experience

Required: Minimum of 1 year customer service experience, preferably in a healthcare setting.

Skills & Abilities

Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.
Excellent communication skills, both verbal and written.
Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.
Must have a strong patient centered focus.
Excellent communication skills, especially via phone.
Understanding of clinical terms and impacts.
Able to multi-task and handle multiple priorities without sacrificing quality.
Detail oriented and organized.

Physical & Mental Demands

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.

Schedule

Schedule: Monday-Friday, 11AM-7:30PM ET

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Rotating weekend schedule required approximately up to four times a year or as needed along with a rotating holiday schedule.

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

AnewHealth

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