Job Summary
Provide telephonic and web training customer support for the NetIMPAC menu and resident management systems. Trouble shoot customer issues and system errors. Manages customer tracking and billing. Assists recipe, menu and ingredient database input and maintenance.
Responsibilities
- Provide Support and customer account maintenance for the NetIMPAC system users via telephone and web conferencing and account portal. Includes user provisioning.
- Monthly Account retention process and facility list clean-up/updates
- Provide weekly web-based training on healthcare menu and resident management systems
- Daily account review/setup for Vendor Item Interface and New Account item linking and order guide maintenance for individual and chain accounts. Finalizing agreement, submitting order, account activation.
- Monthly customer billing process
- Assists with regional and customer menu creations through order guide maintenance and shopping lists process with OpSites
- Performs additions and maintenance to IMPAC recipe and nutritional databases
- Develop online video training material and how to guides for healthcare menu systems
Qualifications
Education Required
- Bachelor’s Degree in Nutrition or Dietetics or Hospitality Management
Education Preferred
- Registered Dietitian or CDM – Certified Dietary Manager
Experience Required
- 3 years in Skilled, Sr Living community. No experience required if RD or CDM credentialed. Foodservice experience strongly preferred.
Experience Preferred
- Experience with Foodservice Management Systems or Virtual training
Licenses/Certifications Preferred
- RD – Registered Dietitian or CDM – Certified Dietary Manager
Technical Skills And Abilities
- Attention to detail and extensive knowledge of computer operations and database maintenance are critical.
- Experience with CBORD systems and/or foodservice management software programs preferred.
- Proficient in Microsoft Office programs including Outlook, Teams, and Excel and PowerPoint;
- Strong problem-solving capabilities to trouble shoot customer questions and concerns
- Ability to communicate effectively by phone and/or email
- Ability to develop training tools for customer use
- Knowledge of LTC foodservice operations and resident management systems
Physical Demands
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
Work Environment
Hybrid – Office based with remote
