Position Title: Director of Operations

Location: Santa Clara, CA

Reports To: Vice President of Manufacturing / General Manager / COO

Position Summary

We are seeking a seasoned and hands-on Director of Operations to lead and integrate all operational support functions within a fast-paced manufacturing environment. Based in either Santa Clara, CA, this role plays a critical part in scaling operational capabilities, aligning cross-functional teams, and ensuring business continuity for both NPI and mass production programs.

Key Responsibilities2. Operational Excellence4. Compliance & Customer Audit Readiness5. Digitalization & System EfficiencyOther duties as assigned by your manager or management.

Cross-Functional Operations LeadershipLead, manage, and align operations across the following core functional areas:

Manufacturing & NPI (New Product Introduction)
Industrial Engineering (IE)
Quality Systems & Quality Assurance (QS/QA)
Warehouse & Logistics (WH, Shipping, PMC)
Facility and maintenance
Cost Management & Budget Control
Information Technology (IT)
Human Resources (HR) & General Services (GS)
Facility and Utilities Management (Plant Engineering / FM)
Drive continuous improvement initiatives to enhance productivity, reduce operational costs, and improve lead times
Establish and monitor KPIs for performance, quality, delivery, and cost across all managed departments
Facilitate cross-functional coordination for new product ramp-up and volume production stabilization
Ensure safe, compliant, and energy-efficient operation of all electrical and utility systems
Oversee facility maintenance, equipment uptime, and capex projects for site expansion or upgrades
Talent & Organizational Development
Provide leadership, coaching, and performance management to departmental managers
Collaborate with HR to design workforce planning, employee development, and internal mobility programs
Ensure compliance with internal policies and customer requirements across production, quality, and facility management
Lead internal and external audit readiness activities
Partner with IT to implement smart manufacturing solutions and digital dashboards
Encourage data-driven decision-making and lean process optimization across all functions

Qualifications

Bachelor’s degree or above in Engineering, Operations Management, Industrial Management, or related field; Master’s degree preferred
10+ years of experience in high-volume manufacturing environments, with at least 5 years in a multi-functional operational leadership role
Proven experience managing end-to-end factory support functions (e.g., Quality, IE, Logistics, HR, IT)
Strong leadership, organizational, and strategic thinking skills
Excellent interpersonal and communication skills; fluency in English required, Mandarin a plus
Experience in managing cross-border teams or working with international clients is highly desirable

Our company is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws.

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鴻海精密工業股份有限公司

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Director of Operations