Job Purpose: Provide strategic and operational leadership for the company to ensure exceptional quality, customer satisfaction, and sustainable growth. The Vice President of Operations oversees all aspects of operations, quality, and customer service to meet client needs, achieve financial goals, and drive operational excellence.
position SUMMARY: The Vice President:
- Sets annual revenue, production, and margin goals, establishing hiring and output metrics aligned with company objectives
- Oversees day-to-day operations across metal fabrication, welding, shipping and receiving, customer service, quality, and powder coating departments to ensure quality, efficiency, and on-time delivery
- Evaluates the current client base and book of business to identify growth opportunities—expanding into new industrial and commercial markets
- Hires, trains, and mentors key staff.
- Provides leadership and coaching on project estimating, client relations, job costing, and new business development
- Implements process improvement initiatives focused on productivity, waste reduction, and throughput using lean manufacturing and continuous improvement principles
- Ensures adherence to safety, environmental, and quality standards (including OSHA and industry-specific powder coating and metal fabrication requirements)
- Works closely with Engineering and Machining leadership to maintain cross-functional communication between teams to align priorities and streamline workflow
- Creates and executes sales and production performance contests to encourage engagement and results
- Participates in candidate sourcing and workforce planning to ensure adequate staffing for growth and seasonal demand
- Fosters a culture of collaboration, accountability, and excellence across all departments
- Attends and facilitates business and production meetings to review performance metrics and align on strategic goals
- basic education and experience qualifications:
- Bachelors Degree required, preferably in business leadership and/or management disciplines
- Minimum of 10 years of previous business experience
- Must have at least 4 years of previous leadership and management experience with demonstrated excellence in getting results
- Proven excellence in leadership
- individual character
- Judgment: Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Strives to continuously build knowledge and skills; Shares expertise with others
- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention
- Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
- essential skills
- Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
- Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
- Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
- Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
- Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
- Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments
- Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities
- Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
- basic subject knowledge requirements
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others
- Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes one’s self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans
- Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results
- Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources
- basic task knowledge requirements
- Reasoning and analytical skills related to the ability to solve practical problems via a logical, analytic approach, the ability to simplify complicated problems using assumptions and the ability to validate work using verification techniques
- Strong time management and organizational skills. Ability to work under dynamic schedule constraints and consistently meet deliverable timelines
- Knowledge of electronic equipment and intermediate PC skills, including knowledge of Internet and Microsoft Office applications.
- Knowledge of Customer Relations Management (CRM) software
- key relationships
- External
- Existing company clients;
- Potential company clients;
- Strategic company partners;
- Networking partners;
- Internal
- All company employees
- responsibilities, accountabilities, and indicators of effectiveness:
Key Responsibilities and AccountabilitiesIndicators of EffectivenessSet annual revenue/margin goals temps out goal and internal hiring metrics
- Achieves targeted revenue forecast on a consistent basis
- Team must be staffed as planned and minimum standards for all employees must be met or exceeded.
- Team retention must meet or exceed 70 % annual retention
- Maintains a Business Unit fall off ratio of less than 10%
Hire, train, evaluate and mentor Business Development, Recruiting and Talent Management employees.
- Business unit must be able to cross sell and collaborate with other business units – weekly joint visits must meet or exceed 35%
- Manage, Train, Develop all internal staff to achieve minimum individual standards
- Implement/ Manage Contest to achieve maximum production of staff
- Review monthly with the team (workbooks) to make sure activity levels are in line with minimum standards
- other work conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
- The employee is frequently required to stand; walk and reach with hands and arms.
- The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- The noise level in the work environment is moderate.
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