Position Summary
Front Office Assistant
Location: 2000 N Alafaya Trail Orlando, FL 32826
About Us
At
Orlando Health Imaging Centers, our expert medical teams use advanced imaging tools to produce highly detailed images and precise results. Our facilities are accredited by the
American College of Radiology (ACR) for staff qualifications, image quality, safety policies, and quality assurance. Every screening exam is evaluated by a
board-certified radiologist, ensuring timely diagnosis and the quickest path to treatment and recovery.
Position Overview
The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
Benefits – Starting Day One!
✅ Medical, Dental, Vision Insurance
✅ 403(b) Retirement Savings Plan
✅ HSA & FSA Options
✅ Up to 5 Weeks PTO
✅ Paid Parental Leave & Family Care Support
✅ Life Insurance & Extended Leave Plan
✅ Pet & Car Insurance
✅ 100% Paid Tuition + Loan Repayment Assistance
Responsibilities
Essential Functions
- Appointment Scheduling: Schedules patient appointments based on practice-specific protocols and patient preferences. Ensures required pre-certifications and authorizations are obtained when necessary.
- Patient Registration: Collects accurate and complete patient demographic and insurance information.
- Medical Records Requests: Processes all medical record requests in accordance with Orlando Health and department-specific policies and procedures.
- Policy Compliance: Adheres to and ensures compliance with Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
- Office Technology & Communication: Demonstrates proficiency in using office equipment and technology. Answers telephone calls professionally and appropriately.
- Patient Experience: Demonstrates a commitment to excellence and actively engages in improving overall patient satisfaction.
- Professional Interaction: Interacts with patients and families in a courteous and professional manner.
- Attendance: Maintains regular and punctual attendance in alignment with Orlando Health policies and applicable federal, state, and local standards (ADA, FMLA).
- Policy Adherence: Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Quality Assurance Participation: Participates in assigned Quality Assurance and Quality Indicator activities.
- Regulatory Awareness: Demonstrates awareness of legal issues, patient rights, and compliance with regulatory and accrediting agency standards.
- Resource Efficiency: Practices efficient use of supplies.
- Billing Support: Assists billing services as requested.
Qualifications
Education / Training
- High School graduate or equivalent
Licensure / Certification
Experience
- Minimum of six (6) months experience in one or more of the following settings:
- Clerical office
- General business
- Customer service
