Description
What it means to be a Nurse with Us
We value our families we serve, our communities and our team members. As such we need people like yourself who appreciate time spent with our families providing the highest level of patient care as well as working with an exceptional team of care providers. As a triage nurse you will provide clinical assessment, patient education, and care coordination via telephone and electronic communication for an outpatient pediatric practice. This role supports families by assessing symptoms, determining the appropriate level of care, providing home care instructions, and ensuring timely communication with providers.
Our Mission
At our offices, we do our best each day to provide high quality, compassionate health care to the families in our communities, treating each child as our own. Our staff and physicians strive to make each encounter pleasant and informative while respecting the time and individual needs of our patients and families.
Benefits that Matter!
- Paid Time Off
- Matching 401K
- Annual Merit Increases
- Mental Health and Counseling Programs
- Dental and Orthodontic Coverage
- Vision Insurance
- Health Care with Low Premiums
- Short-term Disability
- Access to Virtual Health & Wellness
What a day looks like as a Triage Nurse
- Answer incoming clinical calls and electronic messages from patients and caregivers in a timely, professional manner.
- Conduct telephone assessments using established pediatric triage protocols.
- Provide appropriate advice for home care or escalation to in-office or emergency care as needed.
- Document all encounters accurately and thoroughly in the electronic health record (EHR).
- Communicate with physicians, nurse practitioners, and other care team members regarding patient concerns requiring provider input or follow-up.
- Manage refill requests, lab results, and other clinical communications as directed.
- Assist with care coordination for complex patients as needed.
- Educate families about symptoms, medications, and follow-up care.
- Support the overall efficiency and quality of patient care by assisting with clinical workflows as appropriate.
- Meets position requirements and performs essential functions.
- Completes all mandatory training as required.
- Performs other duties as assigned.
Requirements
Qualifications
- Registered Nurse (RN) or Licensed Practical Nurse (LPN) with an active state license required.
- Minimum 3–5 years of pediatric nursing experience, including at least 2 years of triage and/or leadership experience in an outpatient or primary care setting.
- Strong clinical judgment and knowledge of pediatric triage protocols.
- Excellent communication and customer service skills for interacting with families and staff.
- Proficiency with electronic health records and telephone triage systems.
- Leadership abilities including team management, coaching, and conflict resolution.
- Prior experience with EMR preferred.
- Demonstrates proper telephone etiquette.
- Ability to work independently without direct supervision.
- Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.
Working Conditions & Physical Requirements
- Indoor, temperature controlled, smoke free environment.
- May at times work under stressful situations.
- Handicapped accessible.
Pay is determined by years of experience as well as location(s) of the office. We hope that you find this position as an exciting opportunity and look forward to the potential of speaking with you!
