Job Requirements
POSITION SUMMARY
The Patient Access Team Lead is responsible for serving as the subject matter expert in assisting both
internal and external customers with account and payer specific related items. This position entail being
analytical and having the ability to strategically recommend solutions to trending issues. The Patient
Access Team Lead must possess the mindset to independently solve problems and lead the team.
Primary Accountabilities
- Coordinate and manage department’s schedule and daily operations to ensure appropriate
coverage in the absence of the supervisor/manager.
- Serve as second level for problem resolution with internal and external customers to achieve
optimal results.
- Apply logic and critical thinking to identify solutions to complex problems, recognizes trends and
escalates to management.
- Oversee and/or monitor accounts to ensure accurate information is obtained by each Registrar
and educate as needed
- Demonstrate advanced knowledge of Patient Access operations. Proficient in all systems used
and serve as a SME (Subject Matter Expert) to assist associates in all Patient Access
environments
- Proactively participates in activities that improve department operations and/or support to the
department for quality improvements
- Actively participate and assists the supervisor/manager in the selection and retention of
associates
- Serve as a role model. Encourage associate growth and development through mentorship and
assist with orientation and training of new associates
- Effectively and positively handles internal and external communication including face-to-face
interactions, telephone call, and e-mails.
- Communicate department, staff, and equipment needs and concerns to supervisor/manager
- Demonstrate Lean concepts in daily activities and assist with implementation of department based
performance improvement activities resulting in improved operations and patient care outcomes.
- Ensure compliance with state and federal laws regarding all aspect of role
Work Experience
MINIMUM QUALIFICATIONS
- Education: High School diploma or GED
- Licensure: None Required
- Certification: CPR Certification (*American Heart Association HeartSaver CPR/AED Certification)
- Work Experience: One year experience in the Patient Service Specialist role or 3-5 years of
healthcare environment experience
- Knowledge/Skills/Abilities:
- Excellent communication/interpersonal skills and professional presence
- Working knowledge of Microsoft Office-Outlook, Word, Excel
- Ability to work autonomously with minimal supervision
- Ability to apply logic and common sense to identify issues related to work performed
- Strong analytical and critical thinking skills
- Ability to maintain composure in stressful work environment
- Ability to prioritize and organize to maximize quality, value, and service
- Ability to multitask and adapt to a potentially rapid changing environment or work process
- Excellent teamwork and collaboration skills
- Successfully completes all required training programs, in-services, and annual competency
validation within designated time frames
Preferred Qualifications
- Education: Bachelor’s degree
- Licensure: N/A
- Certification: N/A
- Work Experience: 2-3 years office supervisory experience
- Knowledge/Skills/Abilities:
- General knowledge of healthcare terminology
- Experience working in multiple computer systems simultaneously
- Strong organizational skills
Benefits
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.
