Company Overview:
We are committed to operational excellence, customer satisfaction, and employee growth. We serve , delivering consistent service and innovative solutions across our national operations. As part of our continued growth, we are seeking a highly motivated and skilled Shift Manager to join our leadership team and play a critical role in day-to-day operations.
Position Summary:
The Shift Manager is responsible for supervising and coordinating activities of team members during a designated shift to ensure smooth operations, productivity, compliance with company policies, and excellent customer service. This role requires strong leadership skills, the ability to think critically under pressure, and a proactive approach to resolving operational challenges.
Key Responsibilities:
Lead, supervise, and support a team of [insert number] staff members during assigned shifts.
Execute shift planning and staff scheduling to ensure proper coverage.
Maintain operational standards in accordance with company policies and regulatory requirements.
Monitor team performance and provide coaching, mentoring, and performance evaluations.
Ensure timely and effective communication across departments.
Identify operational issues and implement immediate corrective actions.
Handle and resolve customer or client concerns professionally and efficiently.
Manage inventory, supplies, and shift-related reporting and documentation.
Enforce safety protocols and ensure compliance with health and safety regulations.
Conduct opening, mid-shift, or closing duties as required.
Support onboarding and training of new employees.
Collaborate with upper management to implement new strategies and continuous improvement initiatives.
Required Qualifications:
Minimum of 3–5 years of experience in a supervisory or shift leadership role.
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
Strong leadership, organizational, and team management skills.
Proven ability to multitask, prioritize, and manage time effectively.
Strong verbal and written communication skills.
Proficient with shift scheduling tools, MS Office Suite, and/or industry-specific software.
Excellent problem-solving skills and attention to detail.
Must be legally authorized to work in the United States.
Availability to work flexible schedules, including nights, weekends, and holidays, as required.
Preferred Qualifications:
Experience in logistics, food service, manufacturing.
Knowledge of OSHA and workplace safety standards.
Certified in First Aid/CPR or other safety programs (optional).
Compensation and Benefits:
We value our employees and offer a comprehensive compensation package that reflects our commitment to supporting the well-being and professional growth of our team.
Annual Salary: $85,000 – $90,000 (commensurate with experience and qualifications)
Full Benefits Package Includes:
401(k) Retirement Savings Plan with Employer Match
Comprehensive Health Insurance Coverage
Dental Insurance
Vision Insurance
Company-Paid Life Insurance
Paid Time Off (PTO), including vacation, holidays, and sick leave
Employee Assistance Program (EAP)
Opportunities for advancement and professional development
Supportive and inclusive work culture
Work Environment & Physical Requirements:
This position may require standing or walking for extended periods.
Ability to lift or move objects up to 30 lbs, if applicable.
May involve working in various environments depending on the facility (temperature-controlled, warehouse, customer-facing, etc.).
Personal protective equipment (PPE) may be required during certain shifts.
