Be the Kind Welcome That Sets the Standard for Compassionate CareAt Grace Healthcare Services, we know that exceptional hospice care begins with every point of contact - including the first call or visit. As our Receptionist, you will serve as the voice and face of our organization, helping to create a welcoming, organized, and compassionate environment for patients, families, staff, and visitors.
This is an excellent opportunity for a service-minded professional who thrives in a supportive, mission-driven office and takes pride in being the calm, dependable center of a dynamic healthcare team.
About Grace Healthcare ServicesGrace Healthcare Services is a respected provider of hospice and palliative care across Middlesex, Union, and Somerset Counties. Our team is dedicated to serving patients and their families with dignity, clinical excellence, and compassionate support throughout the end-of-life journey.
Your Responsibilities Include:
Greet all visitors and staff in a professional, courteous, and empathetic manner
Serve as the first point of contact for high-volume phone calls; answer promptly and direct calls appropriately
Triage urgent, patient-related calls to the appropriate nursing or clinical staff
Manage incoming and outgoing mail, including updating tracking logs and ensuring timely external delivery
Maintain accurate visitor logs and ensure all field staff sign in upon entering the office
Prepare and send company correspondence including staff birthday, anniversary, and sympathy cards as part of employee recognition
Distribute monthly internal communications such as birthday and anniversary announcements
Perform general clerical duties such as photocopying, faxing, filing, and maintaining staff mailboxes
Collect and record weekly reports (e.g., staff schedules, surveys, etc.) as directed by leadership
Support the HR department and other departments with confidential administrative support
Uphold Grace Healthcare's values and commitment to excellence, privacy, and professionalism
What You Bring to Grace:
High school diploma or equivalent required
Minimum 2 years of front desk or high-call-volume receptionist experience, preferably in healthcare or customer service settings
Excellent verbal communication, organizational, and interpersonal skills
Proficiency in Microsoft Office (Outlook, Word, Excel) and office equipment (copiers, fax machines, scanners)
Strong attention to detail and ability to multi-task under pressure
Professional demeanor and ability to handle sensitive interactions with empathy and discretion
Commitment to Grace Healthcare's mission of serving patients and families with dignity
Why Join Grace Healthcare Services?At Grace, we believe every team member plays a critical role in the patient and employee experience - and we recognize and reward that contribution.
What We Offer:
Supportive, collaborative workplace culture
Opportunities to grow and take on additional responsibilities over time
Tuition reimbursement and employee discounts
Paid time off and recognition programs
Being part of a mission-driven organization that truly values people
Apply Today and Help Set the Tone for Exceptional CareIf you're a polished, organized, and compassionate professional ready to make a real impact, we invite you to join our team. Click 'Apply Now'!
