About the Company
At Chandler, we are experts in custom store fixtures and seamless program management. From concept to completion, we ensure the flawless execution of large-scale rollouts, transforming retail environments into immersive, brand defining spaces. Working with some of the top brands in retail, we offer end-to-end solutions for our clients, including design, engineering, prototyping, fabrication, project management, complex program management, and installation services. With over 300,000 square feet of space, our skilled fabrication team specializes in CNC machining, custom carpentry, paint/finishing, welding, assembly, and kitting.
About the Role
We are seeking a dynamic and strategic leader to oversee the engineering, production, production control, quality, and sourcing/procurement departments, while improving collaboration with sales, design, and project management teams. This role will ensure cohesion across departments, enhance project workflows, and facilitate seamless production flow. As a key member of the leadership team, reporting directly to the President, this position plays a critical role in the company’s strategic growth by scaling operations, streamlining processes to optimize efficiency, and delivering high-quality results.
Please Note: This role requires experience leading and managing day-to-day operations in a custom manufacturing environment. Millwork experience is highly desired.
Responsibilities
Strategic Leadership
- Effectively translate company vision and strategy into actionable work for the team.
- Develop and execute short and long-term plans to scale manufacturing operations in response to growth or market demands.
- Drive high performance culture.
People and Team Development
- Build strong, capable teams through strategic people development.
- Mentor, coach, and develop other leaders.
- Foster a high-performance culture by equipping employees and leaders with clear expectations, actionable feedback, and robust support systems, ensuring they hold themselves to rigorous standards while promoting accountability, collaboration, and continuous improvement.
- Partner with HR and department leaders to align talent planning initiatives with broader organizational strategies and operational needs.
Cross Department Collaboration and Communication Enhancement
- Foster greater collaboration and communication between engineering, production, production control, project management, sourcing/procurement, and quality teams.
- Improve the flow of information, reduce misunderstandings, and enhance coordination to meet project timelines and quality standards.
Budgeting and Cost Management
- Analyze production and operations costs and recommend improvements to optimize efficiency and reduce waste.
- Manage budgets, control expenses, and ensure financial goals are met.
- Identify needs for capital equipment investments.
Metrics/KPI’s
- Develop, track, and analyze key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of operational processes.
- Monitor operational metrics and KPIs to identify trends, assess performance, and recommend actionable improvements.
- Ensure operational metrics and KPIs align with overall organizational goals and objectives.
Continuous Improvement and Process Optimization
- Drive continuous improvement by streamlining processes, enhancing efficiency, and optimizing workflows.
Technology and Automation
- Explore and Integrate technologies and automation into engineering, programming, production, and quality control processes to increase operational efficiency and improve scalability.
- Optimize use of current ERP system. (Sage)
Qualifications
Education
- Bachelor’s degree in engineering, manufacturing, operations management, or a related field.
- Relevant experience in lieu of a degree will be considered, particularly with experience in a custom manufacturing environment.
Required Experience
- 7+ years of experience in production/operations management, manufacturing, or a similar leadership role.
- It is highly preferred to have experience leading in a custom design-build or project-based environment.
- Experience with millwork, retail store fixtures and branded environments is highly desirable.
- Proven record of leading cross-functional teams and driving operational improvements.
- Experience overseeing multiple departments such as drafting engineering, production, production control, quality, sourcing/procurement, and project management.
Knowledge, Skill, Abilities
- Leadership and Team Building: Strong ability to mentor and develop leaders, build cohesive teams, and foster a high-performance culture.
- Strategic Thinking: Ability to align departmental goals with organizational objectives and develop long-term plans for operational growth.
- An ability to thrive in a fast-paced, dynamic environment and manage competing priorities effectively.
- Cross Functional Collaboration: Expertise in fostering communication and collaboration across departments to improve production flow.
- Process Optimization: Knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma) and experience implementing them to enhance operational efficiency.
- ERP Systems and Technology: Experience in optimizing ERP systems and integrating new technologies to improve workflows and scalability.
- Metrics and Data Analysis: Proficiency in developing and analyzing KPIs and operational metrics to drive data-informed decisions.
- Budget and Cost Management: Strong financial acumen for managing budgets, controlling costs, and recommending capital investments.
- Risk Management: Experience developing and implementing risk mitigation strategies to address potential operational disruptions.
- Strong communication and people skills to inspire and align diverse teams.
- Problem-solving mindset with a focus on innovation and continuous improvement.
- Familiarity with manufacturing processes, project management tools, and quality control systems.
- Knowledge of drafting engineering software/tools (SolidWorks, PDM) is a plus.
- Strong understanding of production planning and capacity management.
Pay range and compensation package
Pay Range
$175,000 - $225,000 (+ profit sharing)
The actual base salary offered will vary based on factors such as relevant skills, prior experience, education, and demonstrated performance. In addition to your base salary, you will be eligible for our comprehensive and competitive benefits package.
Benefits:
- Medical, dental, and vision coverage
- Basic life insurance, voluntary life insurance (employee, spouse, and children), short-term and long-term disability insurance, critical care, and accident insurance
- Nice Healthcare: An integrated primary care clinic that provides healthcare services from home, office, or a location convenient to you for a nominal co-pay. Over 550 medications are available at no cost through Nice.
- Company-paid basic life insurance (up to $25,000) and short-term disability insurance
- Generous company contribution to Health Savings Accounts (HSA)
- 401(k) with company match
- Profit-sharing program
- Paid time off (PTO) and holidays
- Tuition reimbursement program
Equal Opportunity Statement
Chandler is an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
