Process Improvement Lead

Enexus Global Inc. • Full-time • Oakland, CA, US • 3d ago

Local to Bay Area

Once a week to Oakland office.

10+

The Process Improvement Lead works closely with the Operations Managers, Team Leads, and Training team to identify new opportunities, workflows or potential improvements to the current process.

Key Responsibilities

Manage the expectations with impact analysis on any new client requests, new flows and other activities that would need operational support to implement
Work closely with Operations Lead and Team Leads to make sure that information such as updates, process impacts and benefits are discussed with the team and considered with the client and internal leadership
Work closely with the Quality and Training Team on any training requirements, policy and quality updates on the new workflows, change in policy, etc.
Raise and find mitigations on any issues or concerns on timelines, capacity changes, volume increase, resource requirements, etc.
Should be able to proactively reach out to Operations leads and understand their concerns on new experiments, workflows and client requests

Basic Qualifications

Minimum of 3 years of experience project management

Preferred Qualifications

Analytical skills in terms of deriving insights from available data
Intermediate to advanced Microsoft Excel and PowerPoint skills
Effectively manage multiple parallel projects and provide high quality output
Experienced in conducting effective meetings, town-hall discussions and presentations for client visits to the production floor
Builds effective and long-term relations with client and key stakeholders
Strong problem-solving and analytical skills: capable of inductive thinking, and applies lessons learned in the past to current situations and issues
Strong planning skills; able to manage multiple priorities and tasks
Strong sense of ownership toward owns work and the takes opportunity to contribute beyond job description/role