Job Description
The North American Supply Chain Director is responsible for optimizing On-Time In-Full (OTIF) customer delivery performance and proactively managing inventory to improve cash flow, cost structure, and operational efficiency. This strategic, customer-focused role interacts significantly with Sales, Customer Service, Purchasing, and Logistics teams to achieve business goals, and directly manages the Planning and Scheduling function. It balances longer-term, cross-functional strategy with operational execution and day-to-day performance management, especially in planning, inventory, and customer delivery. The position emphasizes both inventory availability and cost-conscious decision-making to support service-level commitments while enhancing financial performance.
Key Responsibilities
- On-Time In-Full (OTIF) Performance:
- Drive and achieve targeted OTIF metrics consistently, identifying root causes for deviations and implementing effective corrective actions.
- Establish and maintain robust OTIF tracking and reporting mechanisms to ensure transparency and accountability across supply chain teams.
- Collaborate closely with Sales and Customer Service teams to ensure operational alignment with agreed-upon customer lead times and delivery commitments, as defined by formal service agreements or expectations.
- Focus on consistently meeting customer commitments through effective planning and coordination.
- Proactive Inventory Control and Optimization:
- Own the strategy and execution of inventory management, balancing customer service levels, cash flow, and inventory turnover.
- Champion the adoption of industry best practices in inventory planning, including the development of more advanced, data-driven approaches to safety stock, reorder points, and replenishment strategies.
- Leverage ERP systems and analytics platforms (e.g., Power BI) to improve visibility, forecast accuracy, and responsiveness to demand variability.
- Customer-Facing Supply Chain Liaison:
- Act as the key supply chain representative for strategic customer relationships , including participation in account reviews and operational meetings.
- Provide proactive communication, transparency, and solutions related to lead times, order fulfillment, and service expectations.
- Build long-term collaborative relationships with customer operations and supply chain teams to ensure alignment and responsiveness.
- Cost Monitoring and Performance:
- Track and analyze key cost metrics related to supply chain operations, particularly in purchasing and logistics.
- Partner closely with Purchasing and Logistics teams to identify opportunities for cost reduction, operational efficiencies, and improved accountability.
- Team Leadership and Development:
- Manage, mentor, and develop the U.S. and Mexico-based Planning, Purchasing, and Logistics teams , clearly defining roles, priorities, and performance expectations.
- Foster a collaborative environment to ensure alignment with company strategies and operational excellence.
Qualifications
- Bachelor's degree in supply chain management, logistics, business administration, or a related field; Master's degree preferred.
- Minimum 10 years of progressive experience in supply chain management roles, preferably within manufacturing.
- Proven analytical and problem-solving abilities with experience using ERP systems and analytics tools such as Power BI.
- Demonstrated leadership abilities with a track record of effectively leading and developing high-performing teams.
- Exceptional leadership, communication, and cross-functional collaboration skills.
- Willingness to travel up to 25% , including periodic visits to our Mexico operations and strategic customer sites.
SO
Skills: management,problem-solving,communication,power bi,teams,customer service,commitments,analytical skills,customer,supply chain,operations,cross-functional collaboration,leadership,inventory control and optimization,supply,on-time in-full (otif) performance,erp systems,purchasing