Job Description

The North American Supply Chain Director is responsible for optimizing On-Time In-Full (OTIF) customer delivery performance and proactively managing inventory to improve cash flow, cost structure, and operational efficiency. This strategic, customer-focused role interacts significantly with Sales, Customer Service, Purchasing, and Logistics teams to achieve business goals, and directly manages the Planning and Scheduling function. It balances longer-term, cross-functional strategy with operational execution and day-to-day performance management, especially in planning, inventory, and customer delivery. The position emphasizes both inventory availability and cost-conscious decision-making to support service-level commitments while enhancing financial performance.

Key Responsibilities

On-Time In-Full (OTIF) Performance:
Drive and achieve targeted OTIF metrics consistently, identifying root causes for deviations and implementing effective corrective actions.
Establish and maintain robust OTIF tracking and reporting mechanisms to ensure transparency and accountability across supply chain teams.
Collaborate closely with Sales and Customer Service teams to ensure operational alignment with agreed-upon customer lead times and delivery commitments, as defined by formal service agreements or expectations.
Focus on consistently meeting customer commitments through effective planning and coordination.
Proactive Inventory Control and Optimization:
Own the strategy and execution of inventory management, balancing customer service levels, cash flow, and inventory turnover.
Champion the adoption of industry best practices in inventory planning, including the development of more advanced, data-driven approaches to safety stock, reorder points, and replenishment strategies.
Leverage ERP systems and analytics platforms (e.g., Power BI) to improve visibility, forecast accuracy, and responsiveness to demand variability.
Customer-Facing Supply Chain Liaison:
Act as the key supply chain representative for strategic customer relationships , including participation in account reviews and operational meetings.
Provide proactive communication, transparency, and solutions related to lead times, order fulfillment, and service expectations.
Build long-term collaborative relationships with customer operations and supply chain teams to ensure alignment and responsiveness.
Cost Monitoring and Performance:
Track and analyze key cost metrics related to supply chain operations, particularly in purchasing and logistics.
Partner closely with Purchasing and Logistics teams to identify opportunities for cost reduction, operational efficiencies, and improved accountability.
Team Leadership and Development:
Manage, mentor, and develop the U.S. and Mexico-based Planning, Purchasing, and Logistics teams , clearly defining roles, priorities, and performance expectations.
Foster a collaborative environment to ensure alignment with company strategies and operational excellence.

Qualifications

Bachelor's degree in supply chain management, logistics, business administration, or a related field; Master's degree preferred.
Minimum 10 years of progressive experience in supply chain management roles, preferably within manufacturing.
Proven analytical and problem-solving abilities with experience using ERP systems and analytics tools such as Power BI.
Demonstrated leadership abilities with a track record of effectively leading and developing high-performing teams.
Exceptional leadership, communication, and cross-functional collaboration skills.
Willingness to travel up to 25% , including periodic visits to our Mexico operations and strategic customer sites.

SO

Skills: management,problem-solving,communication,power bi,teams,customer service,commitments,analytical skills,customer,supply chain,operations,cross-functional collaboration,leadership,inventory control and optimization,supply,on-time in-full (otif) performance,erp systems,purchasing

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North American Supply Chain Director