Virtual Care Consultant – Ambulatory Virtual Care – 40 Hours/Week – Day Shift

Eligible for full-time benefits

This position is primarily remote, with occasional on-site presence required for meetings, projects, and training.

General Summary

Under minimal supervision, the Virtual Care Consultant performs project work of a complex nature. Consultants partner, collaborate and consult with all levels of the organization to enable individuals, teams, departments, and hospital/clinic sites to ensure achievement of digital/virtual care goals. Responsible for the design, development, implementation, troubleshooting and analysis of multiple comprehensive virtual care efforts of a complex nature in accordance with the HFHS Virtual Care (Telehealth) strategy. Project work will include technical analyses and facilitation of large multi-disciplinary/cross departmental groups of senior administrators and medical leaders, incorporating the clinical requirements, operational process, government regulations and customer experience expectations to develop and execute action plans/strategies for the integration and adoption of virtual care. The Virtual Care Consultant may work individually, as lead consultant of a project team, or in a consulting capacity for projects not directly assigned. In addition, serve as a technical consultant or subject matter expert to other HFHS departments, including medical practices, on virtual care/telehealth. Prepares reports and recommendations for management. The Virtual Care Consultant may supervise tasks of Instructional Designers, Analysts, or Technicians. Communicates regularly with Senior Management on specific projects.

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and duties. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described above.

Education/Experience Required

Bachelors Degree required. Masters Degree preferred.
Minimum of 5 years of relevant experience in an appropriate field required. Industrial/related engineering, project management, nursing or medical field, business administration, healthcare administration, organizational development, telecommunication, information technology, analytics, or similar field preferred.
Minimum of 2 years of supervisor and/or consulting experience preferred.
Excellent oral, written, interpersonal, analytical, organization skills required.
Previous knowledge and experience in leading initiatives/project management is required, and Lean or Project Management certification preferred.
Working knowledge of EMRs preferred.
Telecommunication knowledge and experience preferred.
Ability to manage complex, simultaneous assignments with potentially conflicting priorities and deadlines.
Ability to identify when input from Director or other senior staff member is necessary.
Strong diplomacy, collaboration and presentation skills.
Strong leadership/mentoring skills applicable to lead/facilitate multi-disciplinary teams and help group reach consensus on complex issues.
Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the system.
Ability to lead/provoke the thinking of senior level administrators and medical leadership.
Oral and written communication skills, including the ability to teach technical/analytical concepts to non-technical managers and staff.
Strong analytical skills.
Ability to examine data for trends and the ability to turn data into information for action.
Proven project management skills.
Sound decision-making skills.

Additional Information

Organization: Corporate Services
Department: Ambulatory Virtual Care
Shift: Day Job
Union Code: Not Applicable

Henry Ford Health

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Virtual Care Consultant - Ambulatory Virtual Care - 40 Hours/Week