Position Purpose

The Patient Services Administrator plays a key role in delivering high-quality, patient-centred service. You will be the first point of contact for patients, providing accurate information, managing appointments and supporting billing processes, all while ensuring a calm and professional environment.

This role requires a patient and confident communicator who can handle sensitive situations with empathy and discretion.

Key Responsibilities

Provide exceptional customer service to patients, clinicians, and internal departments
Manage patient medical records and day hospital coordination
Working understanding of Medicare/Private Health claims
Generating invoices and managing billing
Maintain accurate records using practice management software
Support patients through their IVF journey with clear communication and care

Key Criteria

A minimum of 1–2 years’ experience in medical reception or customer service within a healthcare environment. Experience supporting OBGYN clinicians will be highly regarded
Thorough understanding of Medicare and Private Health billing
Intermediate to advanced proficiency in MS Office, and familiarity with Clinic2Cloud, Genie, or similar practice management systems
An exceptional communicator, with strong interpersonal skills and the ability to manage sensitive conversations
A commitment to patient care, teamwork and continuous improvement, aligned with City Fertility’s values.

Application Process

If this opportunity sounds like the perfect fit for you, click the ‘Apply’ button. Please include your resume and a brief cover letter. Please note that applications will be progressed as received.

Alternatively, you can find all our opportunities at City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/

City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.

Applicants must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.
Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.
All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.

City Fertility

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Patient Services Administrator - IVF