Manager of Operational Process Improvement – North America

Who We Are

Circle K is a great place to work! We know that you can work anywhere. However, working at Circle K is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining Circle K means joining a team that is devoted to you!

About This Opportunity

This position will be part of the North American Operational Excellence Department. The goal of our team is to identify the best and brightest ideas to support Store Operations and 65,000+ Store Employees. This can be accomplished through improving existing or establishing new operational procedures. Process improvement can also be achieved by enhancing existing store systems or with the adoption of new technology. This position will allow you to become part of a talented team of specialists who have demonstrated skills in data, logistics, labor modeling, loss prevention, safety, and store operations leadership.

Role Responsibility

Develop new operating practices to enable optimal efficiency
Source new technology to further automate store operation functions
Work cross-functionally with store operators and store support staff on initiatives that aim to minimize work requirements of store staff, while ensuring store standards are maintained and/or improved
Lead piloting of new operating procedures to prove value and to de-risk potential issues at scale
Mature successful pilot workstreams to enable scaled deployment, delivering efficient and effective training and management of change
Deliver routine status updates on initiative progress to support staff and senior leadership
Ownership and tracking of program performance metrics
Drive engagement and execution of project priorities at all levels of organization
Additional projects will be added and learned on the job through deep immersion with subject matter experts
Collaborates across functions (e.g., supply chain, merchandising) regarding process improvement opportunities related to management of inventory in store

Competencies

Bachelor’s degree in business or related field is preferred. Other combinations of job-related experience and education that meet the requirements may be substituted
2-5 years of experience in process improvement/optimization or comparable experience (e.g., program management, operations, management consulting, strategy, etc.)
Strong retail business acumen with understanding of the convenience and fuel industry
Proficient in written and oral communication, with ability to effectively communicate across all levels of an organization (entry level staff to senior leadership)
Out of the box, strategic analytical thinker – willing to take some risks on programs that could yield significant operational improvement
Ability to work independently and manage multiple priorities in a fast-paced environment.
Results-driven mindset with the ability to balance strategic planning and tactical execution
Detail-oriented with a focus on accuracy and continuous improvement
Understanding of basic project management practices
High level of comfort with technological advancements and high level of intellectual curiosity
Skilled in Microsoft Office tools – PPT, Excel, Power BI
Basic understanding of Artificial Intelligence and Machine Learning in a retail, specifically related to inventory management
Basic understanding of global economics

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

The location for the job posting is Columbus, Indiana, but can be based out of another BU office in the US, Laval (Quebec) or Toronto (Ontario). This role requires working 5-days a week in-person with your team.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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Manager of Operational Process Improvement, North America