Position Title: Insurance Verification and Patient Services Coordinator

Location: Panacea Behavioral Health & Wellness Center – Virginia Beach, VA

Job Type: Full-Time

Reports To: Practice Manager

About Us:

Panacea Behavioral Health & Wellness Center is committed to providing comprehensive, compassionate mental health care in a supportive and collaborative environment. We believe that the backbone of high-quality clinical services is operational excellence—starting with seamless insurance verification and patient coordination. We’re seeking a detail-oriented, proactive, and patient-focused professional to join our team.

Position Summary:

As our Insurance Verification and Patient Services Coordinator, you will play a vital role in ensuring all patient insurance information is verified and accurate prior to appointments. You will support patients and providers by clarifying insurance details, documenting benefit information, managing QB testing procedures, and handling patient accounts. This role is essential to maintaining accurate records, preventing billing delays, and supporting a high-quality patient experience.

Key Responsibilities:

Insurance Verification & Documentation:

Print and manage daily schedules
Review patient dashboards to track monthly insurance verification completion
Verify deductibles, copays, and coverage status for a variety of payers (Anthem, Aetna, Sentara, UHC, Cigna, Humana, Tricare, etc.)
Accurately document copays and coverage details in patient alerts and notes
Review documents for initial evaluations and resend to patients or providers when necessary

Insurance Portals/Systems Navigation:

Use online portals (e.g., Availity, Sentara, Anthem) to access and interpret benefits summaries
Navigate payer systems to identify patient cost responsibilities
Communicate with patients directly when policies are inactive, unclear, or require clarification

QB Testing Coordination:

Create and issue QB Check vouchers and ensure patient consent is obtained
Educate patients on testing fees, eligibility based on insurance type, and system requirements
Send QB Check emails using approved templates, attach consent forms and guides
Track test completion, notify providers, upload test results to EHR, and update internal QB Tracker

Account Review:

Review patient account balances to ensure accuracy of charges and identify outstanding amounts
Notify patients and internal teams of discrepancies or balances requiring follow-up
Assist with financial documentation needed for billing or patient communication

Reconciliation of Payments & Transfers:

Track and reconcile payments made by patients, including those made in-office, online, or by phone
Monitor and apply internal account transfers accurately to ensure clean ledgers
Maintain detailed records of transactions and collaborate with billing or finance team for audits

Phone Support & Patient Communication:

Answer incoming calls and assist patients with insurance, testing, or billing inquiries
Return voicemails and follow up on incomplete insurance or documentation items
Communicate clearly and professionally with patients regarding scheduling, benefits, and next steps
Occasionally assist with checking patients in for their appointments and scheduling or rescheduling appointments as needed
Escalate clinical or complex issues appropriately to providers or leadership

Qualifications:

Required:

1–2 years of experience in a healthcare office, preferably in mental/behavioral health
Strong knowledge of insurance terms including deductibles, copays, out-of-pocket maximums, and pre-authorizations
Comfortable using payer portals and navigating multiple systems
Excellent communication, organizational, and data entry skills
Strong attention to detail and ability to manage multiple tasks independently

Preferred:

Experience with QB testing coordination or behavioral health assessment tools
Familiarity with EHR systems and healthcare workflows
Bilingual abilities (Spanish preferred but not required)

Why Work With Us?

Supportive and collaborative team environment
Opportunities for professional development and training
Make a daily impact in people’s lives through your work
Competitive compensation and benefits

How to Apply:

Submit your resume and a brief cover letter explaining your experience with insurance verification, patient support, or medical office coordination. Send applications to zack@panaceabhwc.com

Equal Opportunity & Military Friendly Employer:

Panacea Behavioral Health & Wellness Center is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, disability status, veteran status, or any other characteristic protected by law.

We are proud to be a military spouse and veteran-friendly employer. We value the unique perspectives, discipline, and dedication that service members, veterans, and their families bring to the workplace. Applicants with military affiliation are strongly encouraged to apply.

Panacea Behavioral Health and Wellness jobs

Insurance Verification and Patient Services Coordinator

Never Miss a New Opportunity