Representative Job Duties
- Provide primary coverage of Front Desk area assisting public via telephone and in-person.
- Provide excellent customer service at all times; screen telephone calls letters and/or visitors,
answer questions and furnish information.
- Greet customers and aid in completing necessary paperwork.
- Review completed forms for accuracy and completeness.
- Update files and records; accurately input detailed and confidential information into database.
- Identify customer needs and refer to services.
- Assist customers registering on job search banks (www.mitalent.org, etc.).
- Explain available services and provide resources.
- Aid customers with all aspects of Internet job search and assist with job search skills.
- Perform internet searches for vocational, career and employment-related issues.
- Maintain agency statistics for room activities and services provided, including reports.
- Perform all other duties as assigned
Job Requirements - As Determined By the City Of Southfield
- High school graduate or equivalent. Some college course-work desirable.
- 1-2 year’s work experience involving strong customer-service skills, in person and on phone.
- Microsoft office, Email and Internet proficient.
- Flexible and easily adapts to changing work situations.
- Demonstrates initiative and works well alone and in a team environment.
- Knowledge of or the ability to learn government programs, services and resources.
- Excellent verbal and written communications skills/grammar.
- Courtesy and positive attitude in dealing with the public and co-workers; good judgment in handling questions and referring problems to supervisors.
- Significant problem solving and organizational skills and the ability to work well under pressure
This position is not eligible for benefits.
