Brief Description
What Matters at Magid? YOU do!
"The number one key to growth is having good people and that’s what has driven us at every stage of the game." - Greg Cohen, CEO
At Magid Glove and Safety, we're honored to be recognized as a Top U.S. Workplace. This is a reflection of our passion for keeping workers safe and our commitment to fostering an innovative, collaborative environment where diversity is celebrated, people feel valued and supported, and growth never stops.
Are you a transformational leader ready to redefine what exceptional customer experience looks like? At
Magid, we’re searching for a
Vice President of Customer Experience (CX) who can inspire, innovate, and elevate how we serve our customers—today and into the future.
This role is for a dynamic, people-first leader who has proven success managing up, across, and down. You’ll bring curiosity and flexibility when partnering with senior leaders, empathy and influence when leading across departments, and a passion for building a culture of accountability, ownership, and continuous improvement—all while keeping work engaging and fun.
As Magid looks ahead, we’re focused on building the next chapter of how we serve our customers—one that’s simpler, smarter, and more connected. The VP, CX will play a key role in shaping that future, helping our teams strengthen relationships, improve how we work, and find better ways to deliver a great experience every time. Working side by side with Customer Service, Inventory Services, Field Service, and Account Management, this leader will help create a customer experience that’s reliable, easy, and true to Magid’s spirit of care, quality, and continuous improvement.
If you’re energized by leading through people, rolling up your sleeves to demonstrate what great looks like, transforming insights into action, and shaping a customer experience that drives loyalty, innovation, and growth, we invite you to bring your vision—and your voice—to Magid.
What You Wil Do:
- Develop and execute a forward-looking customer experience strategy that not only delivers excellence today but also builds the foundation to scale and grow with Magid’s future needs.
- Establish and monitor meaningful metrics to measure customer satisfaction, team performance, and the organization’s ability to support sustainable growth.
- Deliver insights from customer data and feedback across all service departments, using these to shape business decisions and drive continuous learning in service quality.
- Standardize core processes and partner with IT to design and implement technology solutions that improve efficiency, enhance responsiveness, and strengthen the overall customer journey.
- Partner with the executive team to address systemic challenges that create barriers for customers or impede accurate, timely order fulfillment.
- Analyze historical performance and market trends to anticipate future needs, ensuring CX capabilities, staffing, and resources are aligned to support sales growth and evolving customer expectations.
- Ensure all CX teams are equipped with the right tools, training, and resources to consistently deliver on business objectives and customer commitments.
- Foster a strong OneMagid culture that inspires collaboration, accountability, and engagement, creating an environment where people can do their best work.
- Build and develop a high-performing, future-ready team with clear succession plans to ensure long-term organizational strength and leadership continuity.
Requirements
What You Need:
- Deep commitment to fostering a customer-first culture across departments that also empowers team members to thrive.
- Experience implementing process improvements and technology solutions to enhance efficiency, service quality, and scalability.
- Experience designing and scaling customer experience initiatives
- Analytical and data-driven decision-maker with the ability to use customer insights and trends to inform business strategy.
- Skilled at executive-level collaboration, influencing cross-functional peers, and resolving systemic challenges that impact customer experience.
- Ability to balance customer satisfaction with operational and financial objectives
- Expertise in order fulfillment, logistics coordination, and customer service operations
- Experience with service-level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics (e.g., NPS, CSAT, CES)
- Strong track record of building, scaling, and leading high-performing teams, including succession planning and leadership development.
Experience/Education:
- Proven senior level leadership experience in customer experience, customer success, or related functions, ideally in a growth-oriented company.
- Bachelor’s degree required; MBA or advanced degree preferred.
- 10+ years of leadership experience in customer experience, client success, or related roles, ideally in manufacturing, logistics, or PPE industries.
- Proven experience managing customer experience in both B2B and distribution contexts.
- Strong operational understanding of supply chain and manufacturing processes.
- Exceptional communication, leadership, and strategic thinking skills.
Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities.
Magid offers a variety of benefits to our team members including:
- Health, dental, vision, life and disability insurance
- Bonus plan
- 401k retirement plan with company match
- Company provided Profit Sharing
- Participation in Magid Paid Time Off (PTO) Policy
- 9 Paid Holidays
Summary
Press Apply now to join us on our mission to keep workers safe.
And follow our social media to see how we make a difference and have fun!
Website: www.magidglove.com
Career site: https://www.magidglove.com/careers-in-safety
YouTube: https://www.youtube.com/@MagidGlove
LinkedIn: https://www.linkedin.com/company/magid-glove-&-safety/
Magid Glove and Safety is a leading manufacturer and distributor of safety products and head-to-toe personal protective equipment (PPE). Over the last 78+ years, Magid has developed numerous innovative products that have revolutionized the safety industry, and we have played a significant role in enhancing safety standards worldwide.
Magid is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
