Under general supervision performs work of routine difficulty in assisting the public in applying for Zoning applications of all types, issuance of Zoning permits, sufficiency review of site plans, processing of public hearing applications and administrative requests. Ensures all applications are in compliance with the City’s Land Development Regulations. Contributes to the overall physical development and growth of the City in a manner that enhances quality of life for residents and visitors alike as part of the Planning and Zoning Team. The position requires strong organizational skills, along with diplomacy and professionalism in working effectively with public officials, City personnel, and the general public.
This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
Builds and maintains positive working relationships with co-workers, other employees, and the public using principles of good customer service. Promotes and represents the City to the public in a friendly, helpful, and professional manner. Provides information via telephone, email and in direct contact with the public. Assists customers with inquiries in a prompt, friendly and reliable manner.
Responds to zoning related questions in a courteous manner and explains application procedures to the public. Explains Land Development Regulations and plan compliance requirements to developers, architects, engineers, contractors and property owners. Interprets zoning codes, regulations and maps as required, for specific parcels. Articulates technical information to the public related to permitted uses and development standards. Issues forms and assists the public with the City’s Planning and Zoning application procedures. Serves as liaison between applicants and the City’s e-permitting software (Energov).
Prepares e-permit files for review and submittal. Confirms contractor registrations, property ownership, corporate and fictitious name status, State/County licensure and registrations as necessary. Verifies workers compensation and liability insurance as required. Determines compliance with appropriate Zoning codes and ordinances.
Monitors all incoming e-permit documents for completeness, accuracy and response dates. Creates invoices and assists in the billing and payment tracking of all e-permit applications. Ensures that all available e-permits are in the appropriate status and step in the approval process. Assures that departmental policies and procedures are followed in the receipt, routing and processing of e-permit applications. Organizes e-permits based on plan review approval or failure.
Performs basic zoning reviews with general knowledge of the City’s Land Development Regulations. Examines site plans, blueprints, surveys, and specifications for both residential and commercial developments to ensure compliance with application submittal requirements.
Distributes work assignments of plans reviewers. Handles correspondence between the customers and plan reviewers. Assigns corrections of e-permits to appropriate staff. Reviews and assigns inspections requests when needed. Verifies that all required inspections have been completed, fees have been paid, and completion of interdepartmental tasks prior to the issuance of the approved plan or permit. Processes plan revisions after e-permits have been issued.
Administrative duties to include preparing and maintaining departmental records, correspondence, and e-permit files. Provides assistance to the Department Director and Assistant Director as required. Prepares reports and performs a variety of clerical duties to support department operations. Organizes and maintains departmental records, databases and spreadsheets as instructed. Retrieves files on request.
Performs related duties, as assigned.
Knowledge, Skills, and Abilities: Good knowledge of office practices and procedures including basic record keeping, operation of standard office equipment including computer equipment, copiers, fax machines and printers. Good knowledge of business letter writing and typing formats. Good knowledge of basic mathematics. Good knowledge of personal computers and Microsoft Office Outlook, Word, Excel and Adobe in addition to permitting database software. Ability to organize and maintain accurate records and files and prepare reports.
Ability to communicate clearly and concisely, both orally and in writing. Ability to read, speak and write in English. Good knowledge of English usage, spelling, grammar and punctuation. Ability to perform administrative support work using independent judgment. Ability to use discernment and tact when interacting with others and representing the City.
Ability to locate properties on a map using address or folio number. Ability to comprehend and explain zoning and subdivision principles, practices, regulations, codes, and ordinances in clear terms to the general public. Ability to read and interpret minor building plans, zoning and land use maps.
Education & Experience Requirements: High school diploma or general education diploma (GED); Associates degree from an accredited college preferred. Minimum of three (3) years related experience issuing permits or providing customer service in a construction office, permitting office or professional office; or any acceptable related combination of training, education and experience. Bilingual abilities (English/Spanish) are a plus.
Licenses & Certificates: Must possess and maintain a valid Florida driver’s license and satisfactory driving history throughout employment. Permit Technician Certification is a plus or ability to obtain within six (6) months from date of hire.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sufficient physical ability and mobility to work in an office environment; see, hear and talk with the public to verbally communicate and exchange information; read presented documents; write or use keyboard to communicate through written means; on occasion required to climb or balance, stoop, kneel, crouch, twist, reach, bend, squat; operate office equipment requiring repetitive hand movement and fine coordination; lift or carry weight regularly of 10 pounds and on occasion weight of up to 30 pounds; ability to operate a vehicle and to travel to various locations.
Work schedule is Monday – Thursday, 7:00 a.m. to 6:00 p.m., Off Fridays
