Naturich Labs is a leading contract manufacturer of natural and organic personal care products, serving a wide range of clients in skincare, haircare, bath & body, and wellness categories. Our innovative approach combines extensive R&D knowledge with modern formulation science to deliver effective, market-ready products. As we continue to grow, our commitment to quality and innovation remains at the heart of everything we do. Naturich is known for its innovative approach to product development, utilizing cutting-edge research to blend traditional raw material science with modern science.
Position Summary:
We are seeking a seasoned and solutions-oriented Quality Director to lead the evolution and expansion of our Quality division during a pivotal period of growth. This high-impact leadership role requires a tenured professional with a strong foundation in beauty, personal care, or OTC manufacturing and a proven ability to manage FDA and client-facing audits.
The ideal candidate is a strategic yet hands-on leader who can drive operational excellence, implement scalable quality systems, and inspire teams through change management and continuous improvement. This individual will play a key role in shaping a best-in-class quality culture that safeguards product integrity, ensures regulatory compliance, and supports Naturich’s commitment to innovation and customer trust.
Key Responsibilities:
● Lead, mentor, and develop the Quality Assurance and Quality Control teams to build a culture of ownership, accountability, and continuous improvement.
● Design, implement, and enhance scalable quality systems aligned with cGMP, FDA 21 CFR Parts 210/211, ISO 22716, and other applicable standards.
● Champion audit readiness and serve as the primary contact for FDA, regulatory, and client audits, ensuring timely and thorough responses to findings and corrective actions.
● Own the development and execution of validation processes (equipment, process, cleaning, etc.) and ensure timely reporting of nonconformances, root cause analyses, and trending of quality metrics.
● Collaborate cross-functionally with R&D, Operations, and Project Management to ensure quality integration throughout new product development, tech transfers, and scale-ups.
● Interpret quality control results and provide clear, actionable feedback to production teams.
● Supervise the collection and analysis of production samples to ensure quality standards are met.
● Lead the team through organizational growth and change, balancing structure with agility to support evolving business needs.
● Standardize and maintain GMP-compliant SOPs, documentation, and internal processes to support audit readiness and traceability.
● Track, analyze, and report on quality performance metrics to drive transparency and continuous improvement.
● Maintain awareness of internal and external trends, opportunities for improvement, new customers, changes in markets, new industry developments, evolution of standards and industry practices, threats and risk to the organization.
Qualifications & Experience:
● 8–10 years of progressive experience in quality management within contract manufacturing, beauty/personal care, or OTC regulated environments with at least 3 years in a leadership role.
● Proven success managing FDA, client, and third-party audits, including direct FDA interaction and remediation leadership.
● Bachelor’s degree in a scientific or engineering discipline required; advanced degree or certifications (e.g., ASQ CQE, CQA, or CMQ/OE) preferred.
● Deep working knowledge of FDA 21 CFR 210/211, OTC monograph system, cosmetic regulations, and quality standards (ISO 22716, ISO 9001).
● Demonstrated ability to lead through growth and change, establish new systems, and elevate team performance.
● Strong communication, documentation, and problem-solving skills with an ability to influence at all organizational levels.
● Strong attention to detail and organizational skills, with the ability to manage multiple projects and deadlines effectively.
● Excellent written and verbal communication skills, with the ability to communicate complex quality concepts clearly and effectively.
● Advanced skills in documentation control, SOP development, and root cause analysis.
● Proficient in ERP systems, QMS platforms, document management systems, and standard productivity tools (Microsoft Office/Google Workspace).
What We’re Looking For:
● A builder and change agent - You thrive in scaling environments, building systems and processes that support growth without compromising quality.
● A hands-on leader – You’re comfortable operating at both strategic and operational levels to ensure successful execution.
● A collaborative communicator – You inspire trust, clarity, and alignment across departments and leadership levels.
● A champion for quality: You are deeply committed to delivering products that meet the highest standards and take pride in building systems that uphold and enhance the company’s reputation through operational excellence.
