Supply Chain Specialist
Pay: $25/HR
Duration:6 months
Position Summary:
Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time. Order life cycle includes customer set up, part information and pricing, order entry, manage due dates and backorders, reporting, shipping, RMAs, debits, and credits. Interactions may be inbound, outbound or a combination of both.
Key responsibilities for this position will include the following:
- Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
- Act as the single-point-of-contact to customers and cross functional departments to process and fulfill customer orders; providing accurate documentation and continual communication to customer throughout the process.
- Take ownership of and resolve complex inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses.
- Escalate issue to the next appropriate level of customer support as needed.
- Maintain accurate records of all internal and external interactions in the appropriate database/system.
- Prepare and distribute standard and customized internal and customer reports.
Position Requirements:
- High School Diploma required. College or equivalent degree preferred.
- A minimum of 2 years of customer service-related experience is required.
- Requires some work experience in customer order management, account management or in the supply chain field.
Prefered Experience:
- Experience working in a call center environment
- CRM or Order management system
Our company offers our contractors a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.
#ZIP
