TRIGO Global Quality Solutions has an opening for an Area Manager position based out of Dubuque, Iowa to join our Heavy Transportation division. This role requires regional travel of up to 75%. The salary range for this exempt position is $75,000.00 to $85,000.00 per year.
Overall Purpose
- Optimizing operational performance for all sites within a specified region
- Ensuring client overall satisfaction by addressing their needs quickly and effectively
- Organizing & coordinating teams in the region to fulfill jobs/missions, managing teams and ensuring good social climate at the sites
- Prepare sites and teams for technical resource requirements
- Support and contribute to the company Quality Policies & QMS
Reports to
Director of Operations
Responsibilities
Client relationship & Business development
- Being the TRIGO face within region, assist all sites in region to guarantee client satisfaction and building a solid relationship. (incl. support to claim management)
- Ensuring clear and transparent communication to all clients in region.
- Developing business with existing clients in region on farming, and up selling (support provided by Sales for the quotation preparation and/or negotiation)
- Providing regional information on new client opportunities to Sales teams, and providing them insight for the quotations
- Monitoring competition (services, prices...) at regional level
- Assist in contributing to and/or making proper quotations within region.
Operations
- Monitor the regions financials to ensure progress toward set organizational goals
- Monitor regions contracts/missions for proper documentation/information
- Making sure operational management tools, and monitoring tools are up-to-date, with accurate information
- Ensuring compliance with established KPI for each site within region.
- Ensuring continuous improvement to optimize services provided within region.
- Visit/contact all sites on a regular basis
- Demonstrates commitment to reduce the risk of workplace accidents
- Must comply with local and company Health & Safety legislation, laws, and policies
Organization & management
- Monitor overall service provided within region and all sites daily
- Ensuring staff availability and qualifications to perform the missions within region
- Assist in developing and retaining teams within region
- Working with recruiting at regional level to maintain levels at all sites considering turnover and new business
Technical
- Analyzing technical requirements within the region (existing or upcoming)
- Assist in pulling technical resources when needed to anticipate and address client needs
- Supporting development of technical expertise at regional level
Knowledge, skills, abilities
Hard skills
- Full proficiency in local language
- Proficiency in English
- Computer skills - Microsoft Office (Excel basics), Outlook
- Writing Work Instruction
Values & attitudes
Global team spirit
- Team player
- Caring for people
- Open-minded
Excellence
- Reactive
- Resilient to pressure
- Rigorous
Customer focus
- Client oriented
- Reliable & trustworthy
- Flexible
Initiative
- Autonomous
- Innovative
- Daring
Work experience
Overall recommendations
- 5+ years of work experience in automotive and/or manufacturing
- Operational/Quality background with overview capabilities
- Management responsibilities (operational and HR)
- Exposed to client relationship
- Exposed to recognizing and solving operational and customer issues
Education background
Overall recommendations
About TRIGO Global Quality Solutions
Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.
The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.
TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.
