As Senior Director, Global Lean and Commercial Process Excellence, you will play a pivotal role in shaping how the organization applies Lean principles to drive process rigor, operational discipline, and continuous improvement across commercial and cross-functional teams.
You will partner across regions and functions to implement systems that enable standard work, daily management, and structured problem solving. This role is central to embedding Lean thinking into the way we work — improving customer success; enhancing service quality and delivery; and sustaining performance. It’s an opportunity to influence global transformation and create lasting impact through process excellence.
Key Responsibilities:
Commercial Process Excellence:
- Partner with global and cross-functional teams to embed Lean thinking and process discipline into commercial and customer care workflows, enabling consistent execution and value delivery.
- Lead the design and implementation of core Lean systems such as standard work, daily management, and structured problem solving to drive operational excellence and sustainable performance.
- Act as a catalyst for continuous improvement, identifying opportunities to reduce complexity, eliminate waste, and improve end-to-end process flow across Markets and Market Units.
- Demonstrate process discipline by leading Kaizen activities and driving rigorous problem-solving practices in partnership with cross-functional teams.
- Influence and align stakeholders at all levels by demonstrating the impact of Lean principles on business outcomes, fostering a culture of accountability, learning, and scientific thinking.
Leadership & Culture Building
- Be a visible champion of continuous improvement, collaboration, and accountability.
- Lead by example to create a proactive, hands-on culture of Lean execution.
- Help embed Lean practices into daily work to sustain results over time.
- Act as a champion for quality and delivery as a measure of customer success.
Qualifications:
- Bachelor’s degree in Engineering, Operations, Business Administration, or related field; MBA or Master’s degree preferred.
- 10+ years of experience in operations management with a focus on lean manufacturing, continuous improvement, or operational excellence, including at least 2 years in a leadership role
- Extensive knowledge of lean principles and continuous improvement tools.
- Strong strategic thinking and project management skills, with an ability to translate vision into actionable initiatives.
- Direct experience in customer success, sales, pre-sales or commercial operations is preferred
- Exceptional interpersonal and communication skills, with the ability to influence at all levels of the organization.
- Experience translating lean concepts to business process, digital, and commercial work content is preferred.
Key Competencies:
- Leadership: Skilled at coaching, mentoring, and building high-performance teams.
- Analytical Skills: Data-driven approach to identify improvement opportunities and measure results.
- Collaboration: Works well across functions, regions, and levels to achieve shared objectives.
- Change Management: Expertise in leading cultural transformations and embedding lean practices in diverse settings.
