Home Health Intake and Scheduling Coordinator

PHC Home Health • Full-time • Charlotte, NC, US • 3w ago

Job Description

The Home Health Intake and Scheduling Coordinator is responsible for coordinating and scheduling home health services for patients. This includes managing patient referrals, verifying insurance coverage, and scheduling appointments with clinicians. The coordinator will work closely with patients, families, clinicians, and insurance companies to ensure that all necessary services are provided in a timely and efficient manner.

PHC Home Health is a full-service Home Healthcare Agency looking for an energetic and dedicated team member who is willing to learn new skills and enhance our business processes. This is a fast-paced role in a growing company working with a very friendly and dynamic team. Build your outstanding career with a rapidly growing company!

Job Summary

The Home Health Intake and Scheduling Coordinator is a professional employee, who assists in the coordination of the agency’s daily operations including referral intake and scheduling for our clients and clinicians. This is a resource person for referral sources and works closely with other teammates to ensure adequate coordination and transition to home health services. It is a highly interactive position that requires the highest level of professionalism, capability to drive performance within the team, great computer skills and exceptional communication skills.

Responsibilities

Intake:

Responsible for overall coordination of agency referrals for Medicare and non-Medicare clients under the direct supervision of Clinical Director
Resource person for referral sources; works closely with teammates to ensure adequate coordination and transition occurs to home health services
Receive and process patient referrals for home health services from physicians, facilities and staff and enter referral in EMR system
Verify insurance coverage is valid for clients (Medicare or non-Medicare) and obtain necessary authorizations
Maintain accurate and up-to-date records of client information and services provided
Ensure compliance with all regulatory requirements and company policies and procedures
Scan referral paperwork into EMR timely to ensure that it is available to clinicians
Communicate benefit information with referral source as necessary
Clearly communicate with referral sources and sales team on referral admission statuses

Scheduling and Administrative

Coordinate and schedule home health services for clients
Help coordinate skilled staffing assignments to meet client schedule needs and facilitate quality care
Communicate with clients, family members, clinicians, insurance companies, case managers and prospects to ensure that all necessary services are provided
Work closely with Clinical Director and Clinical Manager to coordinate services for new and existing clients
Data entry and effective communication with clinicians regarding any changes in client schedule or care
Maintain excellent relationships with clients, teammates, and providers
Assist with coordinating and overseeing the daily operations of the home health care agency
Assist skilled staff on issues that may arise – maintaining knowledge of and adhering to company policy
Perform other duties as assigned

ON CALL DUTIES

Participate in the after-hours, weekend and holiday staff scheduling coverage rotation.
Available to receive calls on off hours on occasion for issues, emergencies or back up.

Knowledge, Skills & Abilities

Ability to maintain confidentiality and exercise extreme discretion.
Flexible and approachable personal style to work with diverse personalities.
Ability to effectively communicate information to teammates and management orally and in writing.
Excellent problem solving/judgment skills and high level of attention to detail and accuracy.
Be able to organize, prioritize, and coordinate multiple work activities and meet critical deadlines.

Requirements

An Associate degree in Business, Healthcare Administration, LPN License or equivalent work experience preferred
Three (3) years of related experience: home health, home care, assisted living, healthcare or personnel management experience.
Prior experience with insurance authorizations procedures
Experience in healthcare scheduling or related field
Excellent communication and interpersonal skills
Strong organizational and time management skills
Ability to work independently and as part of a team
Proficient in Microsoft Office and other computer applications. Be able to use Excel and Word at the intermediate level
Must demonstrate strong customer service orientation
Ability to maintain confidentiality of client information
Be able to handle sensitive or difficult issues with confidence and in a calm manner
Position is remote Monday through Friday with a rotation of On-Call weeknights and weekends

Benefits

We offer a welcoming, friendly small team work environment with a full range of benefits including paid time off, paid holidays, medical/dental/vision/life insurance, and a 401K plan.