Overview
Responsible for admission/registration of patients and performance of clerical and receptionist duties.
Responsibilities
- Complete registration process on all incoming patients, including updating all patient information, making copies of required cards/ID, obtaining appropriate signatures.
- Verify insurance(s) and update guarantor information.
- Insure ABN process and communicates with physicians as appropriate.
- Obtain any required pre-certifications and referrals as appropriate
- Enter CPT codes to generate payment estimates in Accu-Reg. Collect monies for deposits, deductibles, and co-pays. All Accu -Reg errors are corrected daily
- Maintains/verifies surgical schedule
- Maintains statistics/logs as required by unit Manager/Director
- Participates in order entry, patient billing, orders and schedules/posts surgical patients with required information
- Responsible for ordering department/office supplies as needed or directed
- Will be responsible for maintaining meeting minutes as requested/assigned
DCH Standards
- Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
- Performs compliance requirements as outlined in the Employee Handbook
- Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
- Requires use of electronic mail, time and attendance software, learning management software and intranet.
- Must adhere to all DCH Health System policies and procedures.
- All other duties as assigned.
Qualifications
- High school graduate or equivalent.
- Excellent clerical skills including ability to type 20 wpm and computer experience preferred.
- Ability to work well with others in a courteous manner in stressful situations.
- Excellent telephone and customer services skills required.
- Healthcare experience and understanding of basic terminology preferred.
- Must be able to read, write legibly, speak, and comprehend English.
