Department: Sales Operations
Location: Austin, Texas
Description
Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way.
Four Hands is where passion meets purpose and where your next chapter begins.
The Customer Care Advocate will bring innovative solutions to our customer service operations. In this role, you’ll provide world-class customer support, handling service-related inquiries and collaborating with our Sales Operations team to resolve issues and ensure customer satisfaction. The ideal candidate is customer-focused, thrives in a fast-paced environment, and is passionate about delivering excellence.
In This Role
- Respond promptly to customer service inquiries, ensuring timely resolution and a superior customer experience
- Collaborate with Sales Operations and Account Executives to address customer issues and process returns, credits, and other resolutions
- Analyze and report on service and quality performance while identifying and implementing process improvements for greater efficiency
- Deliver world-class customer service to Four Hands clients and internal teams
- Maintain deep knowledge of customer accounts, pricing, order-to-cash processes, reorders, and shipping procedures
- Build strong cross-functional relationships to support seamless service and communication
- Enhance the customer experience by providing guidance, promoting website usage, and supporting operational excellence
- Continuously seek opportunities to improve customer satisfaction and internal processes
- Other duties as assigned, in accordance with training and qualifications
- Uphold the Core Values and be a valuable member of the Four Hands team
o Be open and honest
o Reach for excellence
o Act with responsibility
o Value the whole person
o Enjoy the journey
The Ideal Person
- 2+ years of customer care experience
- Advanced experience in Microsoft Office
- Strong organizational skills, with the ability to multitask and prioritize effectively in a fast-paced setting
- Team player with a friendly, helpful demeanor who works well with others
- Able to make independent decisions, complete complex tasks, and demonstrate intellectual curiosity
