The Patient Care Specialist (PCS) facilitates excellent patient experience and supports clinic operations based on expert or specialized knowledge for assigned prosthetics and/or orthotics medical practice. Primary responsibilities include greeting and registering patients, compiling complete chart documentation, and supporting clinical and technical staff. Essential Functions include answering the telephone and responding to inquiries or directing calls, scheduling appointments, verifying and updating patient demographics, referral source and insurance information in the Electronic Medical Record (EMR), obtaining copies of insurance cards and other documentation, maintaining complete patient records per company policies, initiating documentation requests from healthcare providers, verifying patient insurance benefits, collecting patient payments, managing Work-In-Progress to ensure timely delivery of patient devices, maintaining a clean and safe environment, taking patient height and weight, preparing treatment rooms, providing administrative support, assisting in marketing efforts, maintaining professional relationships, participating in ongoing training, analyzing administrative support needs, obtaining prior authorizations, assisting in pricing items, supporting multiple clinics, and performing other duties as assigned. Competencies required include ethical conduct, problem solving, communication proficiency, computer proficiency, interpersonal skills, collaboration, self-management, and attention to detail. The work environment is a professional office using standard office equipment. Physical demands include talking, hearing, standing, walking, using hands, reaching, bending, and squatting. Qualifications include a high school diploma or GED, experience using Microsoft Office, and 1-2 years of healthcare and medical office experience preferred using EMR systems or equivalent skills. Embla Medical is an equal opportunity employer committed to non-discrimination and compliance with all applicable laws.
