Job Summary:
We are seeking a motivated and enthusiastic
Health and Wellness Specialist to join our team at iCRYO Fairfax Corner. This front-line role is essential to delivering exceptional guest experiences and supporting a variety of wellness services. The ideal candidate is passionate about health, has excellent customer service skills, and is eager to help others achieve their wellness goals.
Key Responsibilities:
- Greet and assist guests with enthusiasm and professionalism, creating a welcoming and supportive environment
- Educate guests on available services including Cryotherapy, Red Light Therapy, IV Infusions, Body Sculpting, and more
- Conduct consultations and help guide guests toward the right services and packages based on their individual goals
- Manage guest check-in/check-out, scheduling, and payment processing using our center’s software platforms
- Maintain cleanliness and sanitation standards throughout the center
- Assist with marketing and outreach efforts, including promoting new services and seasonal specials
- Support wellness services as needed (e.g., prepping rooms, assisting providers, setting up equipment)
- Participate in ongoing training to remain knowledgeable about products, protocols, and services
Qualifications:
- Prior experience in health, wellness, fitness, or customer service is preferred
- Excellent interpersonal and communication skills
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced, team-oriented environment
- Passion for health and wellness with a desire to learn and grow within the industry
- Tech-savvy with the ability to learn new software systems quickly
Schedule Requirements:
- Full-time position (40 hours per week)
- Must be flexible to work a mix of days, evenings, and weekends as needed to meet the needs of the center and our guests
Benefits:
- Competitive hourly pay + commission.
- Discounts on wellness services and products
- Supportive and team-focused environment
- Opportunities for growth and advancement in the wellness industry
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