Our client is a growing HVAC distribution and service company based in Houston, TX, with operations across Texas and in Raleigh/Durham, NC. They are committed to delivering exceptional HVAC solutions to both residential and commercial customers through a focus on unmatched service, reliability, transparency, and community impact. As they continue to scale, they are seeking a
Vice President of Operations to join them in transforming the HVAC service experience across the U.S.
Salary/Hourly Rate
$130k - $165k Annually (Plus Bonus)
Position Overview
We are seeking an experienced and dynamic Vice President of Operations to lead the residential operations division. Reporting directly to the COO and President, this role oversees service, installation, and office operations across multiple locations. This position plays a critical role in ensuring operational excellence, customer satisfaction, and business profitability while helping drive growth and scalability across the company.
Responsibilities Of The Vice President Of Operations
- Lead residential service, install, and office support operations across multiple sites.
- Manage service managers, install managers, and operations/admin leaders.
- Drive improvements in service quality, safety, job performance, and customer satisfaction.
- Implement scalable processes and operational procedures across teams.
- Monitor and manage KPIs to meet or exceed operational targets.
- Oversee hiring, workforce planning, and development of operations teams.
- Foster a high-performing, accountable, and collaborative team culture.
- Work closely with Sales, HR, Finance, and executive leadership to align on strategy.
- Resolve customer escalations and uphold exceptional service standards.
- Conduct regular operational reviews to assess performance and drive improvements.
Required Experience/Skills for the Vice President of Operations:
- 7 - 10+ years of progressive leadership experience in field operations (preferably residential HVAC or home services).
- Experience managing multi-location teams in service and installation.
- Strong track record in operational planning, process implementation, and people management.
- Financial acumen in managing budgets and KPIs.
- Proficient in ServiceTitan and Microsoft Office Suite.
- Strong decision-making, organizational, and problem-solving abilities.
- Excellent communication and leadership skills with a hands-on approach.
Preferred Experience/Skills for the Vice President of Operations:
- HVAC industry leadership experience is strongly preferred.
- Experience scaling residential operations in a high-growth environment.
- OSHA or related safety certifications are a plus.
Education Requirements:
- Bachelor's degree in Business, Operations Management, or a related field is preferred.
- Equivalent experience will be considered.
Benefits:
- Comprehensive medical, dental, and vision insurance.
- Life, short- and long-term disability, and supplemental benefits.
- Company Vehicle (not a lot of travel).
- Paid time off and paid holidays.
- Year-round, full-time work - not seasonal.
- Opportunities for professional growth and advancement.
- Supportive, team-oriented work environment.
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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 156525
