This leader is responsible for leading, coaching, developing, and onboarding a team of high performing Field Franchise Partner Consultants. This role will ensure their direct reports are performing and achieving their goals with a high level of excellence. This role is also responsible for ensuring all Franchise Partners under their leadership are operating with excellence and delivering consistently on our Brand Promise.
Responsibilities
- Provide leadership for Franchise Partner Consultants by tracking goals, hosting weekly meetings, and conducting individual coaching and training
- Interview, hire, coach and develop the Franchise Partner Consultant Team, cultivating a culture of accountability and high performance
- Travel monthly to direct reports markets to ensure alignment and provide feedback on opportunities to improve
- Ensure accountability of all assigned OKRs for all direct reports, including profitability and operational success of franchise partners
- Teach direct reports how to host effective market meetings and attend market meetings when possible
- Facilitate issue resolution by engaging appropriate levels of support
- Summarize large opportunities for improvement within the franchise community to stakeholders and create appropriate recommendations as necessary
- Update Director of Franchise Partner Consultants with regular status updates, feedback and appropriate reporting on key initiatives and objectives
- Communicate effectively and professionally with both internal teams and Franchise Partners, tailoring messaging to different audiences and fostering clarity, alignment, and trust
- Serve as a Crumbl 4 walls operations expert and ensure that all assigned locations are performing within operations standards through on site coaching
- Read and attend all Crumbl training materials to stay up to date of all new procedures
- Seek every opportunity to applaud operational excellence with awards and recognition
- Review operational dashboards for the assigned market region to create regional benchmarks, identify opportunities for each store, and create action plans to address shortcomings
- Lead special projects as assigned, demonstrating initiative and the ability to manage cross-functional efforts from concept to execution
- Serve as a point of escalation for complex FP issues, including investigations and sensitive conversations, guiding toward resolution with professionalism and discretion
Requirements
- Bachelor’s Degree in Business Management, Finance, Marketing, Engineering, or quantitative field
- MBA Preferred
- Minimum 3 years of Management experience in similar or related role leading a team
- Background in operations management is preferred
- Extensive knowledge and experience of P&L management at a retail level, including strong knowledge of processes for cost controls, waste management, etc
- Extensive knowledge of marketing strategies for increasing customer visit frequency, customer loyalty and a premium brand status within the communities that Franchise Partners serve customers
- Excellent and proven planning and execution skills
- Strong negotiation skills
- Strong ability to influence
- Excellent collaboration, leadership, communication and decision-making skills; ability to balance strategy and execution of various activities
- Ability to adapt quickly and deliver results in a high velocity environment
- Strong analytical skills with the ability to easily and succinctly communicate the bottom line to all levels of the organization
- Proven record and ability to have crucial conversations with direct reports, Franchise Business Owners, and others across the organization
- Demonstrated ability to create structure, give strong guidance, and prioritize both theirs and their direct reports work without having to be heavily coached by their leader
- Flexible and adaptable; able to work and thrive in an ambiguous environment
- Proficient in Google Drive, Intercom, Monday, MS Office, including PowerPoint, Excel, Word and any other programs utilized by Crumbl
Benefits & Perks
- Medical, dental, and vision benefits
- 15 days PTO/year
- 10 paid holidays
- Paid parental leave
- Personal phone bill reimbursement
- Gym reimbursement
- Corporate DoorDash® DashPass membership
- Regular company and team activities
- 401k with competitive matching contribution plan
- Excellent opportunities for career growth
- Work in a hyper-growth company
Crumbl was founded in 2017 by Jason McGowan & Sawyer Hemsley in Logan, Utah. It is now the fastest-growing cookie company in the nation with over 1000 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people.
Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community.
Crumbl’s 200+ unique cookie flavors rotate weekly and are served in our famous pink box!
Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Recruitment Agencies: Crumbl HQ doesn't typically partner with 3rd party recruitment resources. If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions.
