Tricon is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential.

We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first – empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders.

For more information, visit Tricon.

Job Description

The Senior Vice President, Operational Excellence is responsible for driving operational efficiency through the design, development, and implementation of automated processes across the rental portfolio. This role combines process improvement expertise with implementation of advanced automation technologies to enhance productivity, reduce costs, and improve business outcomes. The Senior Vice President partners closely with field executives, central operations, technology teams, and cross-functional business units to design, implement, and sustain best-in-class workflows, standardized operating procedures, and quality frameworks.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

Provide national leadership and governance over construction and maintenance programs to ensure cost, quality, and timeline excellence across a multi-state portfolio.
Lead and enforce standardized operating procedures and quality controls across all markets.
Lead customer experience strategy by aligning operational execution with resident satisfaction, NPS, and service excellence goals.
Lead enterprise-wide continuous improvement initiatives using Lean and operational excellence frameworks to increase productivity, reduce waste, and elevate service levels.
Partner with regional and field leadership to optimize resource planning, staffing models, and performance management.
Own execution of cross-functional, high-impact special projects, ensuring clear scope definition, timelines, risk management, and measurable business outcomes.Champion technology enablement and process automation in field operations to improve visibility, cycle time, and decision-making.
Build and mentor high-performing teams, developing future leaders and reinforcing a culture of accountability and continuous improvement.

Qualifications:

Proven experience in process improvement, automation, and client satisfaction.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in automation tools and software.
Ability to work collaboratively across multiple departments.
Strong project management skills and attention to detail.
Strong analytical background and ability to learn new systems quickly
Excellent communication skills both written and verbal
Understanding of system optimization
Proficiency with system analysis, automated products and services

Minimum Requirements:

Bachelor's degree in Business Administration or a related field
10+ years of operations experience, with 5+ in a senior-level leadership position

Preferred Attributes:

Master’s degree in a related field

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

Frequently required to sit, talk, and hear.
Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.
Occasionally lift, carry, and move up to 10 pounds.
Vision abilities required by this job include close vision, distance vision, and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$139,210.00 - $232,010.00

Tricon Residential

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