Department: Administrative

Employment Type: Full Time

Location: Atlanta - Dunwoody

Compensation: $20.00 - $28.00 / hour

Description

Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body-with over 55 locations nationwide. Our highly trained experts are the best in the industry-renowned for personalized service deliver safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for.

We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovation-bringing stat-of-the-art equipment and services to our clinics. Join the SkinSpirit experience!

The Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions and client care.

What You Will Do

Candidate is required to work a combination of weekday, weekend and evening shifts, to include opening and closing shifts.
Provide excellent client care and customer service
Answer and screen high volume of inbound phone calls
Manage appointments (scheduling, moving and canceling appointments)
Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
Accurately complete client transactions
Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
Perform opening and closing duties of the clinic
Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
Maintain complete confidentiality in all guest matters in accordance with company policy
Assist with other duties and projects as assigned by management

What You Will Bring

Skills, Knowledge & Expertise

High School Diploma or GED required; AA preferred
1+ years of customer or sales experience required; experience in an aesthetic setting preferred
Exceptional customer service skills
Ability to be efficient and productive in a fast-paced environment
Ability to multi-task, prioritize, and organize with a consistently high level of accuracy
Must be a team player
Ability to work as part of a team and take initiative independent of direct supervision
Knowlege of: Internet, Outlook, Excel, Word and the ability to learn new software quickly
Social media experience is a plus
Excellent, written, verbal and interpersonal skills
Great attention to detail and accuracy
Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance
Experience in medical office/understanding of cosmetic procedures/skin care products
Experience with Zenoti or other POS systems preferred by not required

Physical Requirements

Prolonged periods of:
- Sitting at desk and working on a computer
- Repeating of same movements
- Talking and hearing
Occasional periods of:
- Standing, walking, use of hands and fingers, handling or feeling
- Reaching with hands and arms
- Climbing or balancing, stooping, kneeling, crouch or crawl
- Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Benefits

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (24+ hours) we offer Medical, Vision, and Dental insurance.

Notices for Applicants

Notice at Collection

Privacy Policy for California Residents

SkinSpirit participates in E-Verify; To learn more please visit E-Verify.gov - Employee Rights and Responsibilities

SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to heir on the basis of merit, competence, performance, and business needs.

SkinSpirit

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Client Care Coordinator