Position overview

To handle all inquiries made at the company's headquarters front desk while creating a warm and welcoming atmosphere for all employees of One Porsche Drive and guests of the Experience center.
Provide primary phone coverage for the main telephone line for the operation. Please note this is not the main 1-800- call center line.
Act as a brand ambassador for all visitors exuding Passion and work to assist with all guest service areas of the Experience center.

Roles & responsibilities

Answer the phones for the company's main switchboard. Transfer phone calls to the appropriate parties.
Assist with customer questions/concerns as needed, documenting all customer complaints in the C@P system (Internal tracking system)
Provide a warm welcome to all employees and guests ensuring their needs are met and their experience is representative of our brand standards
Assist with inquiries at the front desk including but not limited to, arranging transportation, storing luggage, providing directions, and engaging employees when needed
Coordinate with security in granting access to guests and providing guest passes as needed
Coordinate and assist facilities team with addressing Experience center common area office needs
Assist Experience center and Customer Relations team with project work as necessary
Escort guests through facility and provide occasional facility tours

Qualifications

High School Diploma or higher
Minimum 2 years of experience as a receptionist or related role
Some automotive knowledge a plus
Outgoing and charismatic personality
Warm welcoming and empathetic demeanor
Phone system and intermediate knowledge of MS-Windows computers and MS-Office applications
Ability to multitask
Customer Service oriented
Strong organizational skills
Ability to occasionally move equipment, boxes and luggage weighing up 40 lbs

Schedule

Porsche Cars North America

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