Title: Patient Coordinator

Practice: Associated Oral & Implant Surgeons

Location: Kingsport, TN

Hours:

Monday:8:00 AM - 4:00 PM
Tuesday:8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 1:00 PM
Saturday: Closed
Sunday: Closed

The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

Essential Functions

Patient Interaction and Support:

Greet and welcome patients upon arrival
Assist patients with check-in and check-out processes
Provide information on clinic policies, procedures, and services
Answer patient phone calls and address inquiries promptly and professionally
Schedule and confirm patient appointments, ensuring optimal appointment utilization
Monitor schedules for patient cancellations and follow-up with patients that need to reschedule

Administrative Duties:

Maintain and update patient records in the electronic health record (EHR) system
Coordinate referrals, diagnostic tests, and follow-up appointments
Verify patient insurance information and manage prior authorization processes
Handle billing and payment processes, including collection of co-pays and outstanding balances
Prepare and manage patient forms and documentation
Other duties as assigned by the practice administrator

Communication and Coordination:

Serve as a liaison between patients, healthcare providers, and other staff members
Communicate effectively with clinical staff to ensure patient needs are met
Facilitate communication regarding patient care plans and instructions

Customer Service:

Always maintain a high standard of customer service and professionalism
Address patient complaints and escalate issues to management when necessary
Strive to create a positive and supportive environment for patients and their families

Compliance and Confidentiality:

Adhere to all healthcare regulations and privacy laws, including HIPAA
Ensure patient confidentiality and security of sensitive information
Follow clinic policies and procedures to maintain compliance with healthcare standards

Qualifications

Education:

High school diploma or equivalency required

Experience:

Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable
Proficiency in using electronic health record (EHR) systems and other office software
Knowledge of relevant regulations and compliance requirements in healthcare

Performance Requirements:

Strong organizational skills and the ability to manage multiple tasks concurrently
Excellent interpersonal and communication skills, with a patient-centered approach
Approachable, professional demeanor
Detail-oriented and thorough in task execution
Ability to work well under pressure in a fast-paced environment
Team player with excellent collaboration skills

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Oral Surgery Partners

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Patient Coordinator