Brief Description

Job Duties:

Promptly answer phone calls from patients and referents seeking behavioral health services
Schedule patients for behavioral health services for Minnesota clinics
Guide callers through scheduling processes and provide education about available services
Process internal and external referrals; place outbound calls to schedule requested services
Manage EHR inbox; promptly address and respond to messages and inquiries
Communicate scheduling outcomes with referents
Verify and update patient demographic information
Address patient complaints and concerns and escalate to management when appropriate
Attend or review notes/recording for mandatory meetings and trainings
Complete other duties as assigned by leadership

Qualifications

Display empathy and sensitivity in navigating complex situations with patients
Excellent critical thinking skills
Self-motivated with ability to multi-task, handle stress, deescalate, and problem solve
Superb verbal communication skills
Positive attitude and ability to be flexible in a team environment
Must be proficient in use of computers and typing skills
Must be able to work full time with scheduled office hours of 40 hours per week
An interest and/or experience in psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferred
High School Diploma required

Nystrom & Associates, Ltd.

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