Patient Coordinator Job Description

We’re searching for a friendly Patient Coordinator to ensure our patients’ appointments are properly booked, rescheduled, or canceled based on their needs. The Patient Coordinator's duties include answering phones, responding to voicemails, inputting patient information into our computer system, including insurance benefits, answering patients’ inquiries, and coordinating referrals to other dental professionals. You should be able to generate billing statements as well. You must be able to manage and maintain patient waiting spaces as well as front-desk areas.

Patient Coordinator Duties & Responsibilities

Welcoming and greeting patients in the office
Answering phones to schedule/cancel appointments
Assist patients with filling out paperwork
Getting the dental team's Patient Visit Forms and daily routines ready
Confirming appointments and sending out phone reminders
Getting in touch with dental insurance companies to confirm/verify benefits
Verifying payment methods and collecting money as necessary

Patient Coordinator Requirements

GED or high school diploma
Previous work experience in a dental office is required (2 years is preferred)
Dental terminology is well-versed
Dentrix experience a must
Working understanding of administrative procedures in general
Excellent tone and telephone etiquette
Outstanding organizational abilities
Outstanding customer service abilities

My Dental Dentistry & Implants

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Patient Coordinator